Senior Medical Receptionist / Team Leader

GP Health Hackham

Permanent | 4 or 5 days per week | Flexible

GP Health Hackham is a modern, growing, privately owned general practice committed to delivering high-quality patient care. We are seeking an experienced Senior Medical Receptionist / Team Leader to work closely with our Practice Manager and support the leadership of our reception team.

This is a hands-on senior role that would suit an experienced medical receptionist looking to take the next step into a leadership position while supporting the smooth day-to-day operation of the clinic.

Key Responsibilities

- Lead, mentor and support the reception team.
- Assist with daily staff coordination, workflow and roster coverage.
- Support the Practice Manager with operational and administrative tasks.
- Open and close the practice.
- Manage patient bookings, telephone enquiries and appointment schedules.
- Process Medicare claims, private payments and EFTPOS transactions.
- Maintain accurate patient records, recalls and reminders.
- Liaise with doctors, nurses, allied health practitioners and external providers.
- Assist in resolving patient concerns and reception issues.
- Support staff induction, training and ongoing development.
- Monitor reception workflows and identify opportunities to improve efficiency and patient experience.
- Maintain a tidy, organised and welcoming reception area.

Essential Requirements

- Previous experience as a medical receptionist within an Australian general practice.
- Experience using Best Practice software.




- Solid customer service and communication skills.
- Demonstrated leadership or ability to guide and support other reception staff.
- Excellent organisational and time-management skills.
- Ability to prioritise competing demands in a fast-paced environment.
- Ability to remain calm and professional under pressure.
- Confidence handling difficult conversations and resolving minor conflicts.
- Ability to work independently and use initiative.
- Strong understanding of patient privacy and confidentiality.

Highly Regarded

- Previous experience as a Senior Medical Receptionist, Reception Supervisor, Team Leader or 2IC.
- Experience with Medicare, Tyro, Hot Doc or similar systems.
- Experience with staff rostering and training.
- Knowledge of recalls, reminders and general practice accreditation.
- Qualification in Medical Administration, Business Administration or Practice Management.

What We Offer

- A stable leadership role within an established and growing general practice.
- Flexible four- or five-day working arrangement.
- Support from the Practice Manager, practice owners and wider management team.
- Competitive remuneration based on experience.
- Long-term career and professional development opportunities.
- An opportunity to play a key leadership role within a growing and expanding general practice.

How to Apply

Please apply with your resume and a brief cover letter outlining your medical reception experience, leadership experience, preferred working arrangement and availability.

Applications will be treated in the strictest confidence.

📌 Senior Medical Receptionist / Team Leader (Adelaide)
🏢 gpHealth Hackham Clinic
📍 Adelaide