Job Description

The role:

We have an exciting opportunity for an enthusiastic individual with administrative/client services experience to join our team as the Client Services Coordinator.

Comprehensive onboarding and support will be provided.

Your responsibilities include:

- All functions of the client experience at Pepper Kids
- Handling any client concerns & complaints
- Daily email management, opening, forwarding, actioning, and filing as required
- Answering phone calls and scheduling appointments
- Managing bookings and cancellations
- Document management
- Managing client and staff queries and concerns in collaboration with the Clinic Manager
- Data input and maintenance for our practice management software
- Other ad hoc tasks as required

The hours:
⏳Monday to Thursday 8.30am to 5.30pm & Friday 12pm -5pm (half day)

About us:

Pepper Kids Therapy is an allied health practice that provides a holistic approach to client care through speech pathology, occupational therapy, and psychology.

Benefits:

- ✅ Registered NDIS provider
- Supportive environment - teamwork, working in a team of 3, that make up Client Support Services
- Paid Parental Leave - up to 12 weeks
- EPA (Employee Assistance Program)




- Career Growth - Stand-out performers have the opportunity for career advancement with Pepper Kids
- Fitness Passport

What you will need to join the team:
We recruit on the philosophy of finding the best culture contributors for our team, with a focus on personality, attitude and long-term career potential.

To be considered for the position, you will need a minimum of 2 years' experience in an admin role in a fast-paced environment and be able to demonstrate the following:

- Great attention to detail
- Excellent attitude towards customer service and presentation
- Intermediate Microsoft Office/Google Workspace skills
- Ability to prioritise tasks
- Energetic, flexible and independent
- Understanding and respect of cultural diversity and differing abilities
- Assertive and patient communicator
- Committed to learning and implementing new skills
- Capable of working alone and as a valued team member
- Committed to advancing the lives of people with disabilities

In short, a people’s champion and a wizard at getting tasks done

If this is you, then feel free to apply directly to [email protected] or apply via Seek.
Or contact Therise (Head of Client Services) 07 3667 7909 or [email protected]

📌 (PKT) Administration Assistant (Shailer Park)
🏢 Pepper Kids Therapy
📍 Shailer Park