Location: Melbourne, Australia – Mandatory
Employment Type: Permanent
Experience: 15+ Years
Role Level: Senior Delivery Lead
Eligibility: Australian PR or Australian Citizens Only

Role Overview

We are seeking an experienced ServiceNow & AIOps Delivery Lead to strengthen delivery governance and support the continued growth of a ServiceNow portfolio. The role will provide end-to-end governance across ServiceNow, AIOps and Enterprise Service Management initiatives, from demand and opportunity shaping through mobilisation, execution and successful delivery.

Key Responsibilities

- Establish and drive delivery governance across the ServiceNow and AIOps portfolio.
- Provide oversight across multiple concurrent ServiceNow initiatives, projects and opportunities.
- Manage governance across scope, schedule, dependencies, risks, issues, resources, quality and delivery commitments.
- Manage the delivery pipeline from initial demand and qualification through shaping, mobilisation and execution.
- Work with business, account, technology and delivery stakeholders to prioritise and structure incoming demand.
- Shape opportunities into executable initiatives, including scope, delivery approach, resources, timelines, milestones and dependencies.
- Establish appropriate estimates, delivery plans, governance and ownership before mobilisation.
- Provide portfolio governance across ServiceNow AIOps, ITOM, ITSM, Enterprise Service Management, platform upgrades, licensing, enhancements and transformation initiatives.
- Act as the senior delivery interface between business stakeholders, technology teams,



ServiceNow leadership and delivery teams.
- Establish and maintain RAID governance, integrated delivery plans and portfolio-level risk visibility.
- Identify and proactively manage delivery risks, dependencies, capacity constraints and resource requirements.
- Monitor active initiatives against agreed plans, milestones, scope and outcomes.
- Drive corrective actions and recovery planning for initiatives moving to Amber or Red status.
- Support estimates, proposals, Statements of Work and commercial discussions where required.
- Build strong relationships with senior business and technology stakeholders and provide clear executive-level reporting.

Required Experience

- 15+ years of experience in IT delivery, programme/project management, delivery governance and senior stakeholder management.
- Proven experience managing complex enterprise technology deliveries and portfolios.
- Robust experience managing multiple concurrent programmes, projects and workstreams.
- Demonstrated expertise in programme governance, portfolio management, demand management and delivery assurance.
- Strong senior stakeholder and executive management experience.
- Proven ability to manage risks, dependencies, resources, capacity, issues and escalations.




- Experience taking opportunities from pipeline/pre-sales through mobilisation and delivery.
- Experience working across complex customer, vendor and partner environments.
- Strong understanding of Agile, Waterfall and hybrid delivery methodologies.
- Experience operating in complex and highly regulated enterprise environments.

ServiceNow & Technology Experience

- Strong understanding of the ServiceNow platform and enterprise ServiceNow delivery lifecycle.
- Experience managing or governing significant ServiceNow programmes, portfolios or transformation initiatives is highly desirable.
- Understanding of AIOps, ITOM, ITSM and Enterprise Service Management.
- Familiarity with ServiceNow licensing, platform upgrades, integrations and enterprise-scale implementations.
- Ability to effectively engage with ServiceNow architects, technical leads, product owners and SMEs.
- Ability to translate technical challenges into clear business, delivery and governance implications.

Leadership & Stakeholder Skills

- Strong delivery leadership and ownership.
- Excellent stakeholder management and executive communication skills.
- Strong analytical, planning and problem-solving capabilities.
- Ability to challenge assumptions and drive timely decisions.
- Strong organisation, prioritisation and influencing skills.
- Commercial and delivery awareness.
- Ability to bring structure, discipline and governance to a growing delivery portfolio.
- Strong focus on accountability, transparency and predictable delivery outcomes.

📌 ServiceNow & AIOps Delivery Lead-Sydney (Melbourne)
🏢 The HR Ally
📍 Melbourne