Umberto Espresso Bar is a busy, beloved local Thornbury pasta bar who punches above its weight. We seek an inspired, passionate supervisor to join our ambitious team and help lead our venue in maximising its potential. A real passion for customer service and all things Italia is essential.

Casual Front of House Supervisor
Umberto Espresso Bar is a busy, much-loved local pasta bar in Thornbury that punches well above its weight.
We’re looking for a passionate Front of House Supervisor to join our ambitious team and help us keep pushing the venue forward.
This is a great opportunity for a seasoned hospo legend looking to step back from the intensity of full-time management, or an up-and-coming supervisor ready to take the next step and prove themselves.
What’s on offer

Be part of a professional, creative and genuinely passionate team
Work alongside leaders who care about their people and lead with positivity
A varied and hands-on role within a busy, well-loved local venue
The opportunity to grow with a small group of ambitious hospitality businesses
A supportive environment where you’ll be trusted to take ownership and make a difference

The role
Working closely with our VM and AVM, you’ll play an important role in keeping the venue running smoothly and helping lead the team through busy services.
Your responsibilities will include:

Supervising and supporting the FOH team during service
Taking an active leadership role during busy shifts




Helping coordinate the floor and ensuring service runs smoothly
Helping maintain high standards of service, presentation and hospitality
Supporting team training and development
Communicating clearly with the team and management
Taking responsibility for the smooth operation of shifts when required

What we’re looking for
You’ll need to be someone who is confident taking charge of a busy service and comfortable being the person the team looks to when things get hectic.
We’re looking for someone who:

Has previous hospitality supervisory experience
Can confidently supervise a team during busy, high-pressure services
Is calm, organised and solutions-focused when things don’t go to plan
Can give clear direction while maintaining a positive and supportive team environment
Has solid communication skills and leads by example
Is proactive and willing to get stuck in wherever needed
Has excellent attention to detail and high standards
Can take ownership of a shift and make good decisions on the floor
Has a genuine passion for hospitality and creating a great guest experience
Has an interest in Italian food, wine and hospitality

Most importantly, we’re looking for someone who enjoys leading a team and wants to play an active part in making great services happen.
If you’re a switched-on hospo professional who wants responsibility, variety and a great team around you without stepping straight into full-time venue management, we’d love to hear from you.

📌 Casual Front of House Supervisor (Thornbury)
🏢 Umberto Espresso Bar
📍 Thornbury