Product & Service Owner (SuccessFactors)

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support

Why you'll love this role

Metcash is growing fast — and so is our ambition. As we scale our retail and supply chain operations, we're transforming how our People & Culture systems, data and processes support both our frontline and salaried workforce.

This newly created role sits at the heart of that transformation. As Product & Service Owner (SAP SuccessFactors), you'll take end to end ownership of a critical enterprise platform, shaping how it operates today while driving optimisation and long term value as the business continues to grow.

It's a rare opportunity to combine product ownership, service leadership and real impact in shaping how our people systems support thousands of team members across the business.

Extra reasons to join us

- Flexibility & balance: Flex Ready and Family Friendly accredited employer, with hybrid working options
- More time for you: Free onsite parking, 5th week of annual leave, 2 wellbeing days and 1 volunteer day each year
- Grow your career:



Ongoing learning and development opportunities to help you keep growing
- Inclusive & supportive: Bronze Employer for LGBTQ+ Inclusion and Gold Mental Health accreditation
- Industry leading equity: Gender pay gap under 5% (WGEA 2024-2025)

What you'll do

- Own SAP SuccessFactors end-to-end, ensuring stability and user experience
- Act as Product Owner, aligning roadmap to P&C; and business priorities
- Balance BAU support with optimisation and value delivery
- Lead bi-annual release impact, testing, and adoption
- Partner with P&C;, IT and vendors using ITIL practices
- Drive continuous improvement via metrics and feedback

What you'll bring

- Experience managing HR systems (SuccessFactors preferred)
- Solid product mindset balancing service and value
- Process design and optimisation expertise
- Ability to influence across P&C;, IT and stakeholders
- Practical, outcomes-focused with a continuous improvement mindset

Be part of something bigger

Backing local brilliance is at the heart of what we do. As Australia's leading wholesale distribution company, Metcash proudly supports independent retailers behind iconic brands such as IGA, Foodland, Mitre 10, Total Tools, Cellarbrations and The Bottle O — fuelling an unstoppable network of independents across Australia.

We welcome applications from all backgrounds, including First Nations peoples. If you need adjustments or support during the process, let us know — your privacy and dignity will be respected.

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📌 Product & Service Owner (SuccessFactors) (Ryde City Council)
🏢 Metcash
📍 Ryde City Council