__vacancyopjusttionswidget.opt-Job Schedule__ Casual __vacancyopjusttionswidget.opt-Job Type__ Permanent __vacancyopjusttionswidget.opt-Job Category__ Rooms __vacancyopjusttionswidget.opt-Brands__ ACCOR

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Elysium Noosa Resort - MGallery Collection, Noosa Heads, Australia

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REF115344O

VIP Guest Experience Agent

Region

Luxury & Lifestyle

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Company Description

Welcome to Elysium Noosa Resort, an elegant retreat set in the heart of one of Australia's most iconic coastal destinations.

Elysium Noosa has been thoughtfully reimagined across every guest touchpoint, from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.

Job Description

We are seeking a passionate and personable VIP Guest Experience Agent to become the face of Elysium Noosa's luxury guest journey.

As a VIP Guest Experience Agent, you will deliver exceptional and personalised service to our valued guests from arrival through to departure. You will anticipate guest needs, build genuine connections, and create unforgettable experiences that reflect the warmth, sophistication, and elegance of the Elysium brand.

Key Responsibilities

Curate exceptional arrival and departure experiences, ensuring every guest is welcomed with warmth, elegance, and genuine hospitality.Foster meaningful connections with guests, intuitively anticipating needs and delivering personalised service that exceeds expectations at every stage of the guest journey.Act as a dedicated point of contact for VIP and returning guests, ensuring individual preferences are recognised, remembered, and thoughtfully tailored throughout each stay.Craft bespoke itineraries and experiences, including dining reservations, local recommendations, private celebrations, and exclusive concierge arrangements.Coordinate special occasions and personalised touches, creating memorable moments that leave a lasting impression.Collaborate seamlessly with Front Office, Housekeeping, Food & Beverage, and Leadership teams to deliver a flawless and highly personalised guest experience.Handle guest enquiries and concerns with discretion, professionalism, and a solution-focused approach, ensuring swift and elegant resolutions.Maintain detailed guest profiles and preferences within Opera and other guest management systems to support personalised service delivery.Oversee check-in and check-out experiences with precision and sophistication, ensuring every interaction reflects Elysium's luxury standards.Provide luggage assistance and valet services as required, delivering these services with professionalism and attention to detail.

Qualifications

A genuine passion for luxury hospitality and creating exceptional guest experiences.Previous experience in Guest Services, Concierge, Front Office, Guest Relations, Luxury Retail, Aviation, or Hospitality.Exceptional communication and interpersonal skills.Ability to remain composed and professional in a fast-paced environment.Strong attention to detail and a talent for anticipating guest needs.Experience with Opera PMS or similar systems is highly regarded.A current unrestricted driver's licence.Flexibility to work across a 7-day rotating roster, including weekends and public holidays.

Additional Information

Become part of a refined luxury destination setting a new benchmark for hospitality on the Sunshine Coast.Work alongside a passionate team dedicated to creating extraordinary and highly personalised guest experiences.Immerse yourself in a culture that values excellence, attention to detail, and genuine hospitality.Enjoy exclusive team dining privileges at Cibaria Noosa and Bar Capri.Access ongoing learning, development,



and mentorship opportunities designed to help you thrive in luxury hospitality.Build your career within an evolving lifestyle and hospitality brand committed to growth and innovation.Be empowered to create meaningful moments and lasting memories for discerning guests from around the world.Join a supportive, collaborative team that takes pride in delivering exceptional experiences every day.Immediate commencement available.

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Discover a world where life pulses with passion

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

Learn About Us

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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