We are a well-established, family-owned manufacturing business with a robust reputation for quality, reliable service and long-standing customer relationships.

About the Role

Supporting the day-to-day operations of the business by combining customer service, sales support, warehouse coordination, inventory management, order fulfilment, and dispatch activities. This role ensures orders are processed accurately and efficiently, stock is organized and maintained, and customers receive a high standard of service. The Operations Assistant will work closely with sales, warehouse, logistics, and administration personnal to maintain smooth business operations.

Key Responsibilities

Assist customers in person, by phone, and via email.

Process customer orders and quotations accurately.

Provide information on products, pricing, availability, and delivery schedules.

Follow up customer enquiries and maintain positive customer relationships.

Resolve basic customer complaints and escalating issues when required.

Support the sales team with administrative and operational tasks.

Order Processing & Administration

Receive, enter, and process customer orders in the company's system.

Ensure orders are accurate and complete before dispatch.

Prepare order documentation, invoices, packing slips, and delivery notes.

Maintain accurate customer and product records.

Assist with reporting and record keeping as required.

Warehouse Operations

Organise and maintain warehouse storage areas to ensure efficient stock movement.

Conduct regular stock checks and inventory counts.

Monitor stock levels and report shortages or discrepancies.





Ensure products are stored safely and correctly.

Assist with inventory management and stock rotation procedures.

Picking & Packing

Pick products accurately according to customer orders.

Pack orders securely to prevent damage during transport.

Label packages and prepare shipments for dispatch.

Verify quantities and product descriptions before shipment.

Meet daily order fulfilment targets while maintaining accuracy.

Dispatch & Logistics

Coordinate and prepare outgoing deliveries.

Schedule freight and courier bookings.

Track deliveries and provide updates to customers when required.

Ensure dispatch documentation is completed accurately.

Liaise with transport providers regarding collections, deliveries, and delivery issues.

Assist in managing incoming goods and unloading deliveries.

Workplace Health & Safety

Follow all workplace health and safety procedures.

Maintain a clean, organised, and safe warehouse environment.

Use warehouse equipment safely and responsibly.

Report hazards, accidents, or damaged stock immediately.

Participate in safety training and compliance activities.

Skills & Experience

Experience in customer service, warehouse operations, dispatch, or order fulfilment.

Strong organisational and time management skills.





Good communication and interpersonal skills.

Ability to work independently and as part of a team.

High attention to detail and accuracy.

Basic computer skills, including Microsoft Office.

Ability to perform manual handling and warehouse duties.

Experience using inventory management or ERP systems.

Forklift licence (if applicable).

Knowledge of freight and logistics procedures.

Previous experience in a wholesale, distribution, manufacturing, or retail environment.

Why Join Us?

- Be Part of a Growing Business
Join a team where your work truly makes a difference. Every day, you'll play an important role in helping deliver exceptional service and keeping operations running smoothly.
- Enjoy Variety in Your Day
No two days are the same. From assisting customers and processing orders to organising stock and coordinating dispatch, you'll gain experience across multiple areas of the business.
- Work in a Supportive Team Environment
We value teamwork, respect, and a positive attitude. You'll be surrounded by people who are willing to help, share knowledge, and celebrate success together.
- Build Your Skills and Career
This role offers hands‑on experience in customer service, warehouse operations, logistics and sales support, providing excellent opportunities for personal and professional growth.
- Make an Impact Every Day
If you enjoy staying active, taking initiative, and seeing the results of your hard work, you'll love being part of a team that values reliability, energy, and a can‑do attitude.

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📌 Operations & Logistics Coordinator (Melbourne)
🏢 seek.com.au
📍 Melbourne