Case Manager - Workers With Highest Needs

Hybrid working arrangements - 2 days in office

The opportunity

We are seeking an experienced Workers' Compensation Case Manager to join our Nominal Insurer team as a Workers with Highest Needs (WWHN) Case Manager.

In this highly rewarding role, you'll manage a portfolio of long-term and complex claims involving workers with significant physical, psychological, and psychosocial needs. You'll play a critical role in supporting injured workers throughout their recovery journey, coordinating treatment and support services, and working collaboratively with employers, health providers, legal representatives, and other stakeholders to achieve the best possible outcomes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries - which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Manage a portfolio of complex Workers with Highest Needs (WWHN) claims, delivering tailored support and sustainable outcomes for injured workers.

Proactively coordinate treatment, rehabilitation, recovery,



and return to work strategies in line with workers' compensation legislation and scheme requirements.

Build trusted relationships with injured workers, employers, treating practitioners, rehabilitation providers, legal representatives, and internal stakeholders.

Provide advocacy and support for workers with significant physical, psychological, or psychosocial barriers, ensuring they receive appropriate support and services.

Make informed decisions on complex claim matters while maintaining accurate, compliant documentation and meeting regulatory requirements.

Contribute to a collaborative team environment focused on continuous improvement, quality outcomes, and exceptional customer experiences.

About you

Demonstrated experience managing complex workers' compensation claims, with a strong understanding of workers' compensation legislation and return to work principles.

Experience managing long-term, litigated, psychological injury, catastrophic injury, or other high-complexity claims is highly regarded.

Strong stakeholder management and influencing skills, with the ability to build effective relationships across diverse groups.

Excellent written and verbal communication skills, with the ability to navigate challenging conversations with empathy and professionalism.

Resilience, sound judgement,



and a solutions-focused mindset when supporting vulnerable workers through complex claim journeys.

Highly organised with robust prioritisation skills and the ability to manage competing demands while maintaining a customer-centric approach.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com.

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📌 Case Manager - Workers With Highest Needs (New South Wales)
🏢 Qbe Insurance
📍 New South Wales