- AO3 Maintenance Support Officer – Call Centre
- Hourly Rate: $51.12 per hour + superannuation
- QLD Government
- ASAP Start!
- Initial contract to 14/09/2026 + likely ongoing contract

About the Role

As a Maintenance Support Officer, you will provide frontline customer service and administrative support, ensuring enquiries and maintenance requests are managed professionally and efficiently.

Working within a high-volume call centre environment, you'll assist customers over the phone and via email, accurately record information, and contribute to the delivery of responsive maintenance services.

Your duties will include:

- Arranging responsive maintenance for Government owned properties
- Answering or making customer calls to address their maintenance needs
- Raising work orders
- Liaising with various trades and stakeholders for a variety of property maintenance needs




- Maintaining accurate customer records
- Data entry and detailed note taking
- Providing administration support as needed

About You

- Experience in a high-volume customer service environment, previous experience in a call centre setting is highly regarded
- Experience within construction, insurance repairs or property maintenance knowledge is advantageous
- Strong data entry skills and attention to detail.
- Experience across Microsoft Office Suite, including Excel and Word.
- Problem-solving, negotiation and de-escalation skills
- Exceptional customer service, active listening and verbal and written communication skills
- Strong time management and decision-making ability

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📌 Maintenance Support Officer (Cairns North)
🏢 empire group
📍 Cairns North