- Lead, coach and develop a team of Case Managers
- Oversee team portfolios, workflow and resources through to claims resolution
- Monitor service standards and KPI performance
- Provide coaching and feedback to support individual and team success
- Provide technical guidance on complex claims and customer matters
- Identify trends, risks and improvement opportunities and implement strategies
- Coordinate quality assurance activities
- Contribute to continuous improvement initiatives
- Foster a positive, engaged and high-performing team culture
- Partner with senior leaders to achieve operational objectives and support business performance

Requirements

- Demonstrated experience leading a claims team within the superannuation, life insurance or personal injury industry
- Solid technical knowledge of superannuation and/or life insurance claims
- Knowledge of relevant legislation and industry best practice
- Proven ability to coach, develop and motivate high-performing teams in a fast-paced environment
- Excellent stakeholder management, communication and problem-solving skills
- Intermediate proficiency in the Microsoft Office suite
- Ability to satisfy a National Police Check





Core Competencies

Demonstrates strong leadership in managing and developing high-performing claims teams within the superannuation and life insurance sectors, while ensuring compliance with relevant legislation and industry best practices. Excels in stakeholder management, communication, and problem-solving to drive operational success and continuous improvement.

Highest-signal resume keywords

- Claims Team Leadership
- Superannuation Claims Knowledge
- Life Insurance Claims Expertise
- Stakeholder Management
- Coaching and Development

ATS Optimization Keywords

Hard Skills

- Claims Resolution
- KPI Monitoring
- Quality Assurance Coordination
- Trend Analysis
- Technical Guidance

Soft Skills

- Coaching
- Feedback Provision
- Team Culture Development
- Problem-Solving
- Communication

Certifications & Qualifications

- National Police Check

Industry Keywords

- Superannuation
- Life Insurance
- Personal Injury
- Legislation Compliance
- Industry Best Practices

Tools & Technologies

- Microsoft Office Suite

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📌 Super & Life Team Leader (Queensland)
🏢 Jobtailor
📍 Queensland