VIC & Client Engagement Specialist - Paddington

ZIMMERMANN is a global luxury fashion brand, founded in Sydney in 1991 by sisters Nicky and Simone Zimmermann. Renowned for its signature approach to sophisticated femininity, distinctive prints, and exceptional craftsmanship, the brand is present across Australia, Europe, the Americas, the Middle East and Asia.

Nicky Zimmermann’s creative vision and Simone Zimmermann’s strategic leadership have formed the foundation of the brand’s success. Their partnership – balancing design innovation with solid commercial direction – remains central to ZIMMERMANN’s identity and growth.

Today, ZIMMERMANN continues to redefine modern luxury with collections that celebrate self‑expression. Grounded in Australian sun‑soaked optimism, the brand resonates with women around the world. Our global teams are united by a shared commitment to creativity, quality, and evolving the brand with integrity and purpose.

At ZIMMERMANN, our people are at the heart of everything we do. We are committed to empowering talented individuals to build meaningful careers within an inclusive, collaborative, and forward‑thinking environment – where craftsmanship and innovation are celebrated, and individuality is valued.

The Opportunity

Zimmermann is excited to share a new role within our Paddington Boutique for a VIC & Client Engagement Specialist on a Fixed‑Term 12 month Contract! Acting as a Zimmermann ambassador, the role is primarily sales orientated, and will involve creating lasting client relationships with both new and existing clients. To provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.





The successful candidate will demonstrate a “hands‑on” proactive approach and thrive working in a fast‑paced team environment.

Key Responsibilities

- To proactively build relationships with high value clients
- To follow through on all new client leads, introducing the brand and engaging the client with the service and benefits to turn a prospect into a loyal client
- To achieve Zimmermann expectation in all areas of Service, Product Knowledge and Store Presentation
- To attend Product training's in order to become familiar with the product knowledge, benefits and features, VM and stock presentation expectations
- To ensure all communication from other stores, Zimmermann Head Office and Management is responded to in a timely manner, or as required
- To utilize CRM platform to organize appointments and any service communication with clients
- To created detailed client profiles on CRM platform, logging communication and setting reminders to assist in client development
- Communicate with client base and local network to propose event host for in‑store shopping events
- Coordinate with Retail and PR team event details in line with event expectations
- Host Celebrity and Media dressing appointments in store when directed by PR team
- To manage Top Spender and Client Spend to Date reports

About You

- A proven ability to develop staff and achieve KPI results,



impeccable attention to detail and exceptional communication skills
- Demonstrates amazing client service skills
- To be able to identify clients shopping spend and trends season on season, feedback to buying team follow up with the relevant strategy
- Capability to acquire and grow the Zimmermann client database through engaging and maintaining professional relationships ensuring full compliance with local legislation
- A passionate brand ambassador who embodies the Zimmermann values

What you will bring to our team

- Proven experience in a similar leadership role
- Excellent organisation skills and high attention to detail.
- Passion for the brand and Fashion retail industry
- Strong communication skills and the ability to build strong, genuine relationships with team members and clientele.
- Desire for a long‑term and fulfilling career journey.

Why Join ZIMMERMANN?

- Bespoke career development plans and access to strong mentors and industry leaders.
- Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
- Competitive package, seasonal uniforming and team member discount.
- Be part of a responsible fashion house with a focus in leading in sustainability.

Diversity Statement

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a solid corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Please note that only shortlisted candidates will be contacted.

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📌 VIC & Client Engagement Specialist - Paddington (Woollahra)
🏢 Zimmermann
📍 Woollahra