Make a meaningful difference in your community while putting your rostering and coordination skills to work.

Carinbundi has been supporting people in the Bundaberg region for over 30 years, delivering high-quality disability services. We pride ourselves on strong community connections and a person-centred approach — and now we’re seeking aRostering & Intake Support Officerto help us keep making that impact every day.

About the Role

Reporting to the Rostering Manager and Client Intake and Engagement Manager, you'll play a key role supporting both our Rostering and Intake teams, helping ensure staff are scheduled effectively and participants receive a positive service experience.

Your work will include:

- Rostering & Scheduling:Compile and maintain fortnightly rosters for 230+ staff across multiple 24/7 locations, responding promptly to daily operational changes.
- Award & Compliance:Apply SCHADS Award requirements and organisational policies accurately when creating rosters and supporting payroll processes.
- Payroll Prep:Verify timesheets with precision and attention to detail.
- Staff Liaison:Coordinate shift preferences, availability, and leave requests.
- Participant & Stakeholder Engagement:Support participant enquiries, intake activities and service coordination while building positive relationships with participants, families, advocates and external stakeholders.
- Service Agreements:Assist in preparing Service Agreements and Schedules of Support.
- Record Management:Maintain accurate participant records, documentation and data management systems.




- On-Call Support:Provide after-hours assistance on a rotating roster.

What We’re Looking For

- Ability to prioritise competing demands, solve problems and remain adaptable in a fast-paced environment.
- Proven experience in rostering or scheduling (aged care or disability sector preferred).
- Payroll processing experience (highly desirable).
- Exceptional attention to detail and commitment to maintaining accurate records and documentation.
- Strong communication and relationship‑building skills.
- Excellent organisational and time‑management abilities.
- Proficiency with rostering and client management systems (TRACCS highly regarded) and the Microsoft Office suite.
- Ability to work independently and as part of a team.
- Knowledge of the disability sector, NDIS, and NDIA processes.
- Commitment to person‑centred care and client goal achievement.

Why Join Carinbundi?

- Salary Packaging up to $15,900 per annum
- Supportive and cooperative workplace culture
- Opportunity to develop expertise across both rostering and customer intake
- Meaningful work supporting people with a disability to achieve their goals
- Ongoing learning and professional development opportunities
- A respected local organisation serving the Bundaberg community for more than 30 years
- Physical capacity assessment
- Drug and alcohol testing
- Working with Children(Blue Card) andNDIS Worker Screening(Yellow Card) — or willingness to obtain

Carinbundi is anEqual Opportunity Employer— we welcome diversity and are committed to fostering an inclusive workplace.

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📌 Rostering and Intake Support Officer (Bundaberg Central)
🏢 Carinbundi
📍 Bundaberg Central