Ventia Operations Centre (VOC) in Australia is seeking an experienced Team Leader to oversee ~15 Customer Service Coordinators across our 24/7 National Contact Centre. You will drive high-quality service, workload management and operational outcomes.
You will coach, mentor and manage a cohesive team, act as escalation point, and monitor KPIs and service delivery across multiple contracts while collaborating with clients and external agencies.
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📌 Inbound Contact Centre Team Leader - 15 Agents, 24/7 Ops (Parramatta)
🏢 Ventia
📍 Parramatta
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