We're looking for a reliable, detail-driven Warehouse & Customisation Assistant to join the Project PARGO team in Coolum Beach.
We're a purpose-led brand designing premium insulated drinkware, with every product helping fund clean water projects for communities in need. As the newest member of our small but mighty team, you'll take ownership of both the physical flow of our products and the artistry of customising them - making sure every order reaches customers and partners perfectly packed and beautifully finished.
This role suits someone with warehouse or pick/pack experience who also has a creative streak and a sharp eye for detail - no design or engraving background needed, we'll train you on all of that.
About the Role
Pick, Pack & Dispatch
- Pick and pack online and wholesale orders for dispatch
- Prepare freight and shipping labels using fulfilment software
- Maintain accurate stock levels and assist with stocktakes
- Operate a pallet walkie to move stock and retrieve pallets from racking
- Respond to customer email enquiries as needed (approx. 30 mins/day)
- Keep the warehouse clean, organised, and running smoothly
Custom Product Finishing
- Bring products to life using our engraving equipment and software - full training provided, no experience necessary
- Prepare and process artwork files with a keen eye for layout, spacing, and finish
- Ensure every piece is consistent, accurate, and finished to a premium standard
- Keep the workspace and equipment running smoothly
Skills & Experience
- Previous experience in warehouse operations, pick/pack, or stock management is a robust plus
- A creative eye and genuine attention to detail - this matters more than any specific software or technical background
- Comfortable using warehouse equipment (pallet walkie, racking systems) - training provided
- Computer literate and confident picking up new software (Adobe Illustrator or Canva experience a bonus, not required)
- Comfortable communicating with customers via email
- Physically fit and capable of manual handling tasks
- A trustworthy, self-sufficient team player - you'll often be working on your own tasks, backed by a close-knit team that's always around to help