Customer Service Administrator | Growing Industry Leader

With nearly 40 years’ experience supplying specialised products and solutions to infrastructure industries, our client is a trusted provider across the mining, civil, agriculture and aquaculture sectors. Recognised as a one-stop shop, they offer a comprehensive range of industrial piping and valve solutions and have built a strong reputation for quality, innovation and reliability.

Due to continued growth, we are seeking a motivated and customer-focused Customer Service Administrator to join the team and provide administration and customer service support across sales and service operations.

This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced setting, building strong customer relationships and working collaboratively with internal teams to ensure orders are processed accurately and efficiently.

Key Responsibilities:

Process sales and purchase orders, invoices and delivery updates

Respond to inbound customer enquiries and make outbound service calls as required

Coordinate transport and scheduling for outgoing orders

Monitor overdue orders and update delivery due dates

Prepare estimates and quotations in line with company pricing policies

Liaise with warehouse and internal teams to manage stock availability and order accuracy

Support the sales team with quotations, customer enquiries and general administration

Maintain accurate customer and order information within the ERP system

Provide general administrative support across the business

Identify opportunities to improve administrative processes and efficiency

What You’ll Bring:





Previous experience in administration, sales support and/or internal customer service

Strong organisational skills with the ability to manage multiple priorities

A customer-focused approach with excellent interpersonal and communication skills

Strong attention to detail and a high level of accuracy in data entry and administration

Confident communication skills and effective time management

Intermediate Microsoft Office skills, particularly Word, Outlook and Excel

Experience working with an ERP system is advantageous

Familiarity with ProfitPlus would be highly regarded, however, training will be provided

What’s On Offer:

Permanent, full-time position offering long-term stability

40-hour working week, with hours rostered between 7:00 am and 4:00 pm (2 hours of time off in lieu (TOIL) available each week)

$65,000 – $70,000 + superannuation, depending on skills and experience

Convenient location with onsite parking

Supportive team environment with approachable leadership

Opportunity to develop your skills and progress within a growing business

Join a well-established and highly regarded industry leader

This is a great opportunity to join a supportive and professional team where your contribution will be valued and where you can build a long-term career with an established and growing business.

Due to significant growth, we have additional opportunities available with this established and growing business:

Internal Sales Representative | Permanent | $75,000–$85,000 + Superannuation (for more information please visit www.topoffice.com.au

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📌 Customer Service Administrator | Growing Industry Leader (Brisbane)
🏢 Top Office Group
📍 Brisbane