Here are some of the EXCITING things you will get to do:

End User Support:

Provide timely support across hardware, software, and network issues

Manage and prioritise tickets with clear communication

Troubleshoot issues and identify root causes; implement fixes

Digital Infrastructure Management:

Support and maintain systems (devices, servers, network, cloud)

Monitor performance; apply upgrades, patches, and fixes

Maintain system documentation

Software and Application Support:

Install and support business applications

Manage updates and software licensing

IT Procurement and Asset Management:

Procure IT equipment and manage vendors

Maintain asset register (hardware, licenses, warranties)

Ensure compliance with asset processes and audits

Security and Compliance:

Apply security controls and best practices

Monitor risks and recommend improvements

User Training and Education:

Deliver training on systems and cybersecurity





Promote effective use of tools across the business

Required Skills and Qualifications and required experience:

5+ years IT support / engineer experience

Degree in IT or related field

Robust Windows/Mac + networking knowledge

Experience troubleshooting across systems and networks

ITIL knowledge (incident/change/problem management)

Strong communication and stakeholder management

Relevant certifications (A+, MCP, CCNA) beneficial

Lead us to be “RARELY SATISFIED”

Make things better each day; “PROGRESS OVER PERFECTION”

Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”

Deliver something great; “WINNING IS A TEAM SPORT”

Be clear and honest, “COMMUNICATING FOR IMPACT.”

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📌 IT Engineer (City of Sydney)
🏢 Shark Ninja
📍 City of Sydney