FrontLine is a Veteran-operated Government, Commercial & Strata integrated services provider, delivering professional services for Commercial Facilities, Residential & Commercial Strata and Government Programs. FrontLine is becoming Australia’s largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene and Trades & Maintenance integrated services provider.

We’re a growing business with a strong focus on doing things properly, supporting our people and providing a great experience for the people we work with.

About FrontLine

FrontLine is a Veteran-operated Government, Commercial & Strata integrated services provider, delivering professional services for Commercial Facilities, Residential & Commercial Strata and Government Programs. FrontLine is becoming Australia’s largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene and Trades & Maintenance integrated services provider.

We’re a growing business with a strong focus on doing things properly, supporting our people and providing a great experience for the people we work with.

About the role

We’re looking for a Booking & Scheduling Team Member to join our team in Windsor, Brisbane.

This is a varied and fast-paced role where you’ll help coordinate government funded services for Veterans from start to finish.

You will work directly with Veterans and their families, delivery partners and internal teams, making sure services are organised, communicated and progressing as they should.

No two days will be exactly the same. You’ll be speaking with people, solving problems, and managing competing priorities.

You will be responsible for:

- Speaking with Veterans, families and Delivery Partners by phone and email
- Coordinating and scheduling services
- Following up outstanding actions and keeping services moving
- Managing multiple customers and priorities at once
- Keeping customer information and records up to date




- Monitoring timeframes and making sure important actions aren’t missed
- Communicating updates clearly with customers, delivery partners and stakeholders
- Working closely with your team to share information and resolve issues
- Taking initiative and finding practical solutions when challenges arise
- Taking ownership of your customers and seeing services through from beginning to end

You will have the support of an experienced team around you, with structured training provided to help you learn our systems, processes and programs.

What we’re looking for

We’re looking for someone who is organised, people-focused, reliable and confident in finding solutions.

We’re looking for transferable skills, the right attitude and someone who is willing to learn.

Administration experience is helpful, but it’s not essential if you can demonstrate that you are:

- Caring and genuinely committed to providing a great customer experience
- Confident communicating with different types of people
- Comfortable picking up the phone and having conversations
- Calm and solution-focused when things don’t go to plan
- Organised and able to manage competing priorities
- Someone who takes ownership and follows things through
- Reliable, with positive attention to detail
- Quick to learn new systems, processes and ways of working
- Comfortable using computers and learning new software
- Able to follow procedures while also using common sense and initiative
- A team player who enjoys sharing information and supporting others
- Positive and adaptable
- Comfortable working in a fast-paced environment where priorities can change throughout the day

What you’ll get from us





- Permanent full-time position
- Monday to Friday, healthy work hours
- Structured induction and training
- Ongoing training and development
- Supportive and collaborative team environment
- Uniform supplied
- A workplace where your ideas and contribution are valued
- Opportunity to develop your skills and grow within a growing Australian business
- Salary of $60,000 - $65,000 + superannuation

Why FrontLine?

At FrontLine, you’ll be part of a team that genuinely works together.

We deal with real people, real challenges and sometimes complicated situations. Some days require patience, some require problem-solving, and others simply require someone to pick up the phone and work through an issue.

What matters to us is having people who care, communicate well, take ownership and are willing to find a solution.

You’ll be supported by a team that wants you to succeed, with training provided and plenty of opportunity to learn.

If you’re looking for a role where you can build your skills, have responsibility, work with people and make a genuine difference, we’d love to hear from you.

Desirable, but not essential

The following may be advantageous depending on the work you undertake:

- Current Australian driver’s licence
- Current Police Check (National Police Certificate)
- Working with Vulnerable People Check
- Previous experience working with Government or community programs

Employer questions

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years of customer service experience do you have?
- Do you have experience working in a fast-paced environment with competing priorities?
- Are you comfortable communicating with customers over the phone?
- Do you have a current Australian driver’s licence?
- Do you have a current Police Check (National Police Certificate) for employment?

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📌 Booking & Scheduling Team Member (Brisbane)
🏢 FrontLine Australia
📍 Brisbane