About National College Australia

National College Australia is a Registered Training Organisation (RTO 91000) delivering nationally recognised qualifications in the health and community services sector. We are committed to providing high-quality education and outstanding student support throughout every stage of the learning journey.

We are looking for a highly organised, professional, and enthusiastic Administration Officer to join our Adelaide team. This is a diverse and rewarding role that combines administration, student support, and placement coordination. The successful candidate will be the first point of contact for students, placement providers, and stakeholders, so exceptional communication and customer service skills are essential.

About the Role

As an Administration Officer, you will provide administrative support across the college while coordinating student placements and maintaining strong relationships with healthcare facilities and industry partners. You will be responsible for ensuring administrative processes are completed accurately and efficiently while delivering outstanding service to students and external stakeholders.

Key Responsibilities

- Organise student work placements.
- Contact aged care facilities, disability service providers, and other healthcare organisations to arrange student placements.
- Build and maintain professional relationships with placement providers.
- Prepare and send placement documentation and compliance paperwork.
- Coordinate workshops and orientation sessions for students.
- Monitor students undertaking self-arranged placements.
- Conduct pre-placement information sessions.




- Prepare and process student invoices and placement-related payments.
- Review and verify student invoices for accuracy.
- Respond to student enquiries via phone, email, and in person in a professional and timely manner.
- Provide high-quality customer service to students, trainers, assessors, and industry partners.
- Maintain accurate student records and update the student management system.
- Schedule appointments, meetings, and workshops.
- Liaise with trainers regarding placement scheduling and student progress.
- Ensure all placement documentation is completed and returned within required timeframes.
- Assist with compliance documentation and reporting.
- Perform general administrative duties including data entry, filing, scanning, document preparation, and record management.
- Support the management team with day-to-day administrative tasks.
- Contribute to continuous improvement of administrative and placement processes.

About You To succeed in this role, you will have:

- Excellent verbal and written communication skills.
- A confident and professional telephone manner.
- Outstanding customer service and interpersonal skills.
- Strong organisational and time management abilities.
- Excellent attention to detail and accuracy.




- Ability to multitask and prioritise competing deadlines.
- Strong problem-solving skills and initiative.
- Ability to build positive relationships with students, healthcare providers, and colleagues.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly.
- Ability to work independently and as part of a team-oriented team.
- A positive attitude, strong work ethic, and willingness to learn.

Desirable

- Previous administration or office experience.
- Experience working in an education, training, healthcare, or customer service environment.
- Experience in an RTO or vocational education setting will be highly regarded.
- Experience coordinating student placements or working with healthcare providers is advantageous but not essential.

Why Join National College Australia?

- Be part of a supportive and friendly team.
- Work with a growing Registered Training Organisation delivering quality education.
- Opportunity for ongoing professional development.
- Diverse role with variety and responsibility.
- Convenient Adelaide location.
- Opportunity to make a meaningful difference in students' educational and career journeys.

How to Apply

If you are a highly organised administration professional with exceptional communication skills and a passion for delivering outstanding customer service, we encourage you to apply.

Please email your resume and a cover letter outlining your suitability for the role to [email protected].

National College Australia

Registered Training Organisation (RTO 91000)

📌 Administration Officer (Adelaide)
🏢 National College Australia RTO ID 91000
📍 Adelaide