This role provides support service delivery, including application and technical support; including expertise and compliance, across a diverse range of services for corporate and school customers across the department and education sector.

About the Role:

- Provide frontline support through multiple communication channels.
- Deliver timely, consistent, and compliant support services.
- Maintain a robust customer-focused approach across all interactions.
- Work collaboratively within the team to achieve service delivery outcomes.
- Liaise with other support teams to ensure seamless issue resolution.
- Investigate and resolve complex technical and application incidents.
- Identify, document, and report improvement opportunities

Key Skills:

- Strong customer service and communication skills




- Incident and request management experience
- Troubleshooting of applications and technical issues
- Stakeholder engagement and relationship management
- Teamwork and collaboration

This position is full time, on-site from the office in Ballarat.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.

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📌 Service Desk Analyst (City of Ballarat)
🏢 Chandler Macleod Group
📍 City of Ballarat