Assistant Manager is responsible for overseeing daily lunch/dinner operations, ensuring exceptional customer service, and supporting staff to maintain high standards of food quality, cleanliness, and efficiency. This role involves leading the team during shifts, managing workflow, and creating a welcoming setting for customers.
Cafe Lewi is seeking a Assistant Foh manager to join our growing team. The Assistant manager will work closely with the Owners to make sure that the quality of service is the best as it can be. Wine and beverage knowledge essential. Currently open wednesday night and friday nights but looking to expand to 3-4 nights. RSA is required and essential.
Key Responsibilities
Team Leadership & Supervision
Supervise and coordinate café staff during shifts
Train, mentor, and support team members
Delegate tasks and ensure smooth daily operations
Foster a positive and productive team culture
Customer Service
Deliver and maintain excellent customer service standards
Handle customer enquiries, feedback, and complaints professionally
Build strong relationships with regular customers
Operations Management close the café as required
Ensure efficient workflow during busy periods
Monitor stock levels and assist with ordering supplies
Maintain compliance with health and safety regulations
Quality Control
Ensure consistency in food and beverage preparation