Responsibilities - Oversee the Operations team, ensuring deadlines are met, tasks are executed, and coordination is maintained

- Support continuous business improvements
- Review operations procedures
- Implement changes
- Ensure adherence to operations procedures
- Provide guidance to employees
- Handle exception requests
- Refer more complex problems to a senior manager
- Resolve day-to-day problems and execute deliverables within the business unit
- Provide functional expertise knowledge to projects or initiatives relating to the business unit
- Manage team workload and provide general oversight and direction to the team
- Maintain internal, operational, and financial controls and operate within risk appetite of the business unit
- Review processes to ensure efficiency and implement process improvement opportunities Managerial Responsibilities - Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
- Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement




- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
- People Manager & Coach: Knows and develops team members through coaching and feedback
- Financial Steward: Manages expenses and demonstrates an owner’s mindset
- Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for growth opportunities
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines Skills - Attention to Detail
- Collaboration
- Customer Service Management
- Customer and Client Focus
- Fraud Management
- Active Listening
- Administrative Services
- Business Operations Management
- Data Collection and Entry
- Quality Assurance
- Client Management
- Coaching
- Performance Management

📌 Assistant Vice President, Securitisation Operations, Global Treasury & Merchant Operations, Syd[...] (City of Sydney)
🏢 Bank Of America
📍 City of Sydney