Care Partner – Support at Home

About Us

YNA, in partnership with Alpha Support at Home (ASAH), delivers high-quality aged care and community-based services across Australia. Together, we support older Australians to live independently, safely, and with dignity through person-centred, compliant, and outcomes-focused care.

About the Role

As a Care Partner – Support at Home, you will be responsible for care management and service coordination activities for older people receiving services under the Support at Home (SAH) program.

Each participant is allocated a dedicated Care Partner who works collaboratively with them to plan, manage, and coordinate services aligned to their aged care assessments, funding, and individual goals. Where appropriate, and with participant consent, you will involve informal carers, supporters, and family members in the care planning process. Participants with complex needs may have their care overseen in collaboration with a clinical care partner.

This role also contributes to intake processes, home visits, and timely onboarding of recent SAH clients across your allocated region on a part-time basis (0.5).

Key Responsibilities

Care Management & Service Coordination

- Deliver person-centred care planning aligned to participant goals, preferences, and assessed needs

- Support participants to understand their approved services and funding, enabling informed decision-making

- Ensure care plans promote reablement, independence, wellbeing, and dignity of risk

- Monitor, review, and adjust services and budgets in response to changing participant needs

- Maintain regular participant contact, including a minimum of one care management activity per participant per month

- Conduct home visits for care planning and review purposes as required

- Refer participants to My Aged Care for reassessments and support plan reviews when appropriate





- Ensure all care management activities align with Standard 3 of the Aged Care Quality Standards

Intake & Service Coordination

- Coordinate intake and onboarding of new SAH clients in a timely manner

- Monitor the Support at Home waitlist and manage admissions efficiently

- Liaise with multiple service providers to ensure timely, high-quality service delivery

- Generate purchase orders for approved supports and services

- Coordinate and manage participant budgets within approved funding levels

- Identify and escalate financial risks, discrepancies, or non-payment issues in collaboration with finance teams

- Work closely with internal Program Support, Finance, and Administration teams to resolve participant enquiries

About You

- Experience working in health, aged care, or community-based settings

- Experience working with care plans, client funding and participant goals essential

- Certificate IV in a health or community-related field (or equivalent experience)

- Strong understanding of person-centred care and aged care funding models

- Excellent communication, coordination, and stakeholder engagement skills

- Ability to manage competing priorities while maintaining compliance and quality outcomes

Why Join YNA & ASAH

- Competitive remuneration

- Supportive, values-driven organisations committed to quality aged care

- Training and ongoing support provided for the right applicant

- Access to an Employee Assistance Program (EAP)

- Inclusive and diverse workplace culture

- Opportunity to make a meaningful difference in the lives of older Australians

How to Apply

Submit your application via SEEK, including your resume and a cover letter addressing the key selection criteria outlined in the details above

Applications are assessed upon receipt and may close prior to the advertised closing date.

YNA is committed to building a diverse and inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islander peoples.

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