Case Manager For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

- Full-Time, Permanent Position
- Classification: SCHADS Level 4 with a salary range of $92,378 - $99,393 per annum + Superannuation
- Salary packaging arrangements providing tax advantages available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
- Location: Mascot, NSW

About your new role Supported Transition and Engagement Program (STEP) is for people either sleeping rough or with a history of homelessness to secure long-term housing and access wrap around support to remained housed.

At Neami

Mascot, there are two programs - STEP A and STEP B - which deliver this service. STEP A works with Community Housing provided homes for housing pathways for clients referred to our program. The program offers post crisis support focusing on helping people access and maintain long-term housing through housing first approach. The program works in partnership with external community services, Homes NSW, Community Housing providers, and health services to address the needs of people with complex individual needs and long histories of sleeping rough or unstable housing.

Case Managers will collaborate with consumers to develop, coordinate and implement case management plans that guide consumer's support. Case Managers refer and facilitate access to integrated services that focus on consumers progressing towards consumer identified needs, and improved health and wellbeing outcomes alongside specialised services.

Support includes coordinating care with consumers, families and external stakeholders to navigate systems, services, and connection with supports available to them. Case Managers will build and maintain professional relationships with stakeholders and community partners to facilitate holistic care for people accessing the service.

Case Managers are required to use judgement to formulate responses to consumer needs over the long term, short term and in times of crisis.

Working closely with government agencies and other community organisations,



Case Managers will support the delivery of the best possible comprehensive service to consumers.

What you will bring to the role

- Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting.
- Demonstrates an interest and understanding of others and relates well to people at all levels including the impact of trauma, mental distress and social determinates on health and wellbeing.
- Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
- An understanding of the systemic social factors causing homelessness and using this understanding to provide appropriate care to consumers from diverse backgrounds
- Ability to multi-task in fast paced unpredictable environments.
- Proven ability to work autonomously with minimal supervisionand to prioritise multiple tasks to meet conflicting deadlines.
- Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations.
- Relevant transferable skills and experience.
- Ability to use personal judgement and expertise to independently make decisions regarding service provision within relevant program and sector guidelines and practices including de-escalation and consumer interviews.
- National Criminal History Check (police check) - disclosable outcomes considered
- Current Working with Children Check
- Australian working rights
- Avalid driver's licence

What will Neami offer

- Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave
- Optional monthly Accrued Day Off (ADO)
- 17.5% Annual Leave Loading
- Flexible work arrangements are available for maintaining your work-life balance




- Career development through regular practice development sessions and coaching with your supervisor
- Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
- Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
- Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

How to apply The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner). To apply for this position, please:

- Click the 'Apply' button where you will need to create a username and password
- Upload your resume and cover letter.

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact: Fatma Emir, Service Manager: Email: [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Applications Close: 24th August 2026

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.

📌 Case Manager (Mascot)
🏢 Neami National
📍 Mascot