Claims Advisor – Workers Compensation

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

We are looking for a Claims Advisor to join our Workers Compensation team on a 12-month contract and manage a portfolio of personal injury claims.

This role is based at our Shelley St. office in Sydney’s CBD. We also offer a hybrid work environment meaning you get to work from the comfort of your own home 3 days per week, post training.

What you’ll do

- Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
- Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports.
- Adopt appropriate strategies to resolve claims cost effectively.
- Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
- Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing.

What you’ll bring

- Previous Workers Compensation claims or personal injury claims experience with a track record for delivering results.
- Ability to demonstrate compassion and empathy for the customer.
- Allied Health experience desirable.
- Excellent verbal communication skills – listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third-party providers, external bodies and internal teams.




- Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the State legislation.
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).
- Purchase additional leave: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
- Giving back to communities: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.
- Employee Referral Bonus: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
- Employee Assistance Program: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today!

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that advantages our people, our business, and our customers. We'd love to see your application and speak with you, even if you do not match the above mentioned.

📌 Claims Advisor (Sydney)
🏢 Suncorp
📍 Sydney