Why we exist

Getting a home loan can feel confusing and stressful, particularly when banks use jargon and clients do not know what happens next. Hunter Galloway exists to make that process easier.

We are a family-owned mortgage broking business based in Brisbane, helping clients across Australia. We work with first home buyers, people refinancing or upgrading, and property investors.

Our job is to explain each client's options clearly, keep their application moving and make sure they always know what is happening. This approach has helped us earn more than 2,500 five-star Google reviews. Clients regularly describe our team as knowledgeable, responsive and good at keeping everything on track.

The role

We are looking for an experienced Client Relationship Manager to work closely with one of our mortgage brokers and manage their clients from application through to settlement.

This is a client-facing operations and leadership role. You will be the main point of contact for clients, take responsibility for the progress of every application and lead a team of three operations staff supporting your portfolio.

The operations team handles data entry, lender follow-ups, valuations and the first drafts of client communications. Your job is to oversee the work, maintain quality and make sure each client has a great experience.

Most of our clients need straightforward residential lending, including first home loans, refinances, top-ups and upgrades. We do not focus on complex commercial or SMSF lending.

What you will be responsible for

- Calling clients at important milestones, including application, lender updates, conditional approval and formal approval





- Acting as the client's main point of contact and explaining each step in plain English

- Following up on missing documents and resolving anything preventing an application from progressing

- Staying across the full pipeline and identifying files that are falling behind expected turnaround times

- Reviewing communications drafted by the operations team before they are sent to clients or the broker

- Checking ApplyOnline applications for accuracy and making sure file checklists have been completed

- Catching mistakes early so they do not create delays or rework with the lender

- Running daily check-ins with the operations team and coaching them on quality, accuracy and communication

- Handling lead calls and preparing files for broker appointments

- Keeping the broker updated on pipeline progress without waiting to be asked

- Taking ownership when a client situation becomes complex, urgent or sensitive

What the operations team will handle

You remain accountable for the progress and quality of each file, but you will not spend your day:

- Completing routine data entry or CRM administration

- Waiting on hold with lenders

- Chasing credit assessors or valuation providers

- Building ApplyOnline applications from scratch

What we are looking for

You will suit this role if you:





- Have experience in mortgage broking operations, loan processing, credit analysis, broker support or mortgage client services

- Are warm, confident and patient on the phone

- Can explain lending processes clearly, particularly to first home buyers

- Understand Australian residential lending policies

- Are organised and can quickly establish the current status and next action for every file

- Notice potential delays early and act before they become problems

- Are comfortable giving explicit feedback and holding team members to a consistent standard

- Keep clients, the broker and the operations team informed without needing to be chased

- Can work independently and stay productive in a fully remote environment

This role may not suit you if

- You strongly prefer email and avoid speaking with clients by phone

- You see managing a team as stepping away from hands-on responsibility

- You regularly need reminders to follow up outstanding work

- You wait for problems to be raised instead of spotting them early

- You are looking for a role focused mainly on data entry or loan processing

What we offer

- A competitive salary
- A permanent, full-time role
- The flexibility to work from home anywhere in Australia

- Ongoing training and professional development
- A close-knit, growing team that cares about doing things properly
- The opportunity to take real ownership of the client experience

For more about us, visit https://www.huntergalloway.com.au/ Please apply through SEEK only, applications sent via email won't be considered.

📌 Client Relationship Manager - Mortgage Operations (Brisbane)
🏢 Hunter Galloway
📍 Brisbane