As a Client Relationship Officer at Australian Specialist Hub, you will be responsible for providing exceptional client service and support to our valued customers. Based in our vibrant Melbourne office, this full-time position is a crucial link between our clients and our business, ensuring their needs are promptly addressed and their experience with us is positive.
Key responsibilities
- Respond to incoming client inquiries via phone, email, and other communication channels in a timely and professional manner
- Provide accurate and helpful information to clients on our services
- Manage client accounts and maintain detailed records of all client interactions
- Identify and escalate any issues or concerns to the appropriate team members
- Assist with the coordination of client meetings and events
- Contribute to the continuous improvement of our customer service processes and procedures
What we're looking for
- At least 2 years of experience in a client-facing or customer service role, preferably within the administration or sales support industry
- Excellent communication and interpersonal skills with the ability to build strong relationships with clients
- Strong organisation and time management skills, with the ability to prioritise and multitask effectively
- Proficient in using Microsoft Office applications
- A genuine passion for providing exceptional customer service and a commitment to delivering positive outcomes for our clients
What we offer
- A competitive salary and a range of employee perks, including professional development opportunities
- A collaborative and supportive team environment that values work-life balance
- The chance to work for a dynamic and rapidly growing company that is making a positive impact in the industry
About us
Australian Specialist Hub is a leading provider of medicolegal assessments to a diverse range of clients across Australia. We support clients Australia-wide to connect with medical experts for independent opinions.