We are looking for a passionate and client focused Client Service Manager to join our team based in Truganina 17th August, 2026 The Consortium Clemenger | Truganina, VIC | Full Time Lead Client Success.

Drive

Performance.

Build Lasting

Partnerships.

At The Consortium

Clemenger, we’re passionate about delivering exceptional customer experiences through innovative logistics, fulfilment and brand activation solutions. We’re looking for an experienced Client Service Manager to take ownership of a portfolio of key clients, ensuring outstanding service delivery while driving commercial performance, operational excellence and team success. This is an exciting opportunity for a commercially minded relationship leader who thrives in a fast-paced environment and enjoys partnering with clients and internal teams to deliver outstanding results.

About the Role: You’ll be the strategic and operational lead for your client portfolio. You’ll build strong client partnerships, identify opportunities to create value, and ensure projects and programs are delivered on time, on budget and to the highest standard. You’ll act as the key point of contact for your clients while collaborating closely with operations, finance and support teams to achieve exceptional business outcomes. What You’ll Be Doing:





- Build and maintain trusted relationships with key client stakeholders - Lead regular business reviews and performance discussions - Understand client objectives and deliver tailored solutions - Identify opportunities to improve client outcomes and grow partnerships - Act as the primary escalation point for client matters Client Leadership - Build and maintain trusted relationships with key client stakeholders - Lead regular business reviews and performance discussions - Understand client objectives and deliver tailored solutions - Identify opportunities to improve client outcomes and grow partnerships - Act as the primary escalation point for client matters Operational Excellence - Oversee the end-to-end delivery of client programs and initiatives - Coordinate cross-functional teams to meet service and quality standards - Monitor project milestones, risks and performance metrics - Drive continuous improvement and operational efficiencies - Ensure processes and governance requirements are consistently met Commercial Performance - Prepare and review quotations, pricing and commercial proposals - Monitor revenue, profitability and portfolio performance - Analyse commercial data to identify trends, risks and opportunities - Support budgeting and forecasting activities - Ensure accurate invoicing and financial reconciliation processes People Leadership - Coach, mentor and develop team members - Foster a high-performance, accountable and collaborative culture - Support workforce planning and resource allocation - Lead performance and development conversations - Champion The Consortium Clemenger’s IMPACT values About You:



You’ll be a confident relationship builder with strong commercial acumen and the ability to balance strategic thinking with hands-on execution.
- Experience in Client Services, Account Management, Customer Success, Logistics, Fulfilment or related industries - A proven track record managing key client relationships and delivering outstanding customer outcomes - Strong financial and commercial understanding, including pricing and profitability management - Exceptional stakeholder management and influencing skills - Strong analytical and problem-solving capabilities - Experience leading and developing high-performing teams - Advanced communication and presentation skills - Intermediate to advanced Microsoft Excel and PowerPoint skills Why Join Us?

At The Consortium

Clemenger, you’ll join a collaborative and values-driven business where your contribution makes a real impact.

We offer: A supportive and inclusive team culture - Opportunities for professional development and growth - Exposure to a diverse portfolio of leading clients - A dynamic and fast-paced setting where innovation is encouraged - The opportunity to influence business outcomes and build long-term client partnerships Additional Information: The Consortium Clemenger is committed to providing a safe, diverse and inclusive workplace. As part of our recruitment process, applicants must have the legal right to work in Australia and will be required to complete identity and work rights verification checks.

Police

Checks may also be required depending on the nature of the role.

📌 Client Service Manager - Truganina (Melbourne)
🏢 The Consortium Clemenger
📍 Melbourne