Latitude is seeking a Senior Manager, Hardship to lead hardship operations across Australia, Current Zealand and the Philippines. You will balance customer outcomes, regulatory obligations and operational performance while guiding a distributed team and partnering with Risk and Compliance.
The role acts as a hardship SME, maintaining relationships with regulators and financial counselling bodies, translating insights into action for senior stakeholders and driving continuous improvement across
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📌 Head of Hardship Operations – ANZ (Melbourne)
🏢 @
📍 Melbourne