We are an online wagering service provider looking for a Compliance & Customer Service Agent to join our team in a part-time or casual capacity. This role suits someone with experience in compliance and/or wagering, strong written communication skills, and excellent attention to detail. You will support our customer service function through live chat while assisting with compliance tasks across responsible gambling, AML/CTF, reporting, register maintenance, alert review, and escalation.
The role includes approximately 12-15 hours per week on live chat, with additional compliance support work as required. Weekend work is required, likely on a rotating Saturday/Sunday basis, with the remaining hours completed mid-week. Hours will be a combination of fixed rostered shifts and flexible work.
Key responsibilities
- Provide professional customer support via live chat.
- Review and action compliance-related alerts.
- Escalate responsible gambling, AML/CTF, suspicious activity, and account concerns where required.
- Assist with responsible gambling monitoring and customer safety processes.
- Support AML/CTF compliance tasks and internal reviews.
- Maintain compliance registers and internal records.
- Assist with reporting and audit preparation.
- Review customer account notes and previous live chat conversations where required.
- Use systems such as Intercom, Slack, and Excel.
About you
- Experience in compliance and/or wagering.
- Solid written communication skills.
- High attention to detail.
- Ability to follow procedures accurately.
- Sound judgement and ability to escalate issues appropriately.
- Basic Excel skills.
- Comfortable using live chat, CRM, and internal communication tools.
- Able to work remotely within Australia.
- Available for rotating weekend work.
- Highly regarded: Experience in gambling, online wagering, horse racing, sports betting, or compliance within sport.