ABOUT THE OPPORTUNITY Join a high-impact global transformation programme that will reshape how Corporate Traveller teams work across multiple international markets. As the CS Workspace Programme Manager, you'll play a pivotal role in delivering the CS Workspace AI command centre, partnering with technology, product, commercial, and operational stakeholders to drive meaningful change. Working closely with senior leaders, regional teams, and build squads, you'll ensure initiatives are delivered on time, within scope, and with measurable business outcomes.

This is a unique opportunity to influence a major strategic programme while helping teams embrace creative ways of working. KEY RESPONSIBILITIES

- Own and maintain the master programme plan across all CS transformation workstreams.
- Establish and manage programme governance including weekly status meetings, monthly steering committees, and quarterly reviews.
- Identify, manage, and escalate programme dependencies, risks, and blockers.
- Ensure delivery milestones for key programme phases are achieved.

- Report programme progress to senior leadership and transformation stakeholders.
- Act as the primary liaison between build teams, CS leadership, and regional General Managers.
- Develop and maintain stakeholder engagement plans across multiple markets.

- Design and deliver programme communications and updates that keep stakeholders informed and aligned.
- Support regional leaders in preparing teams for tool adoption and role changes.
- Support vendor selection activities and coordinate programme delivery with development and product teams.

- Manage programme budget tracking and highlight variances where required.




- Coordinate User Acceptance Testing (UAT) activities across regions.
- Produce programme dashboards and reports for senior stakeholders.

- Track programme KPIs, including productivity and adoption metrics.
- Facilitate retrospectives and ensure lessons learned are embedded into future delivery plans.
- Identify opportunities to improve programme outcomes and accelerate delivery.

- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

- Strong stakeholder management skills with the ability to build relationships across multiple markets and functions.
- Strong written and verbal communication skills with experience translating complex information into clear updates.
- Data analysis and reporting skills, including dashboard creation and KPI reporting.

- Understanding of CT's CS operating model and the role of Customer Success Managers in delivering customer value.
- Programme or project management experience managing complex, multi-workstream programmes.
- Transformation project experience including stakeholder engagement, communications, and training activities.

- Technology deployment experience involving software or digital tool rollouts in commercial environments.
- Experience with AI tools, automation technologies, CRM platforms such as Salesforce, or the Melon platform.
- Knowledge of global market operations across multiple regions.

- Agile or iterative delivery experience in sprint-based environments.
- Formal project management certification (Prince2, PMP, or similar) advantageous.

APPLY NOW!

📌 CT CS Workspace - Global Programme Manager 18 months Fixed Term Contract (Any Global Head Office) (New South Wales)
🏢 Flight Centre
📍 New South Wales