Customer Care Agent

Full Time Opportunity

- Are you looking for a new challenge in Customer Operations?
- Do you have a passion for helping our customers?
- Are you looking for the next step in your career at Greenstone?

Some insights into the role of a Customer Care Agent:

- Provide exceptional service to our customers who are considering cancelling their policy or have missed payments
- Career development opportunities to Senior & Specialist positions!
- Customer Care agents are recognised each month through monthly award winner’s lunches and FUN incentives!
- The base salary for a Customer Care Agent is $67,000 + Super + Commission
- There will be no loss to commission during the training period if moving from Sales to Customer Care

Mustafa moved to Customer Care in October 2025 and has shared his experience through the change:

“I started my journey with Greenstone in the Choosi Life department. Choosi then merged with Direct Life, and I was given the opportunity to sell all our core brands and in that time was promoted to Senior Sales agent. Working in Direct Life gave me a strong foundation of knowledge and skills which then encouraged me after four years in Sales to move to Customer Care, which has been incredibly rewarding both personally and professionally.”

“What I enjoy most about Customer Care is how welcoming and supportive the department is. Everyone works together and collaborates incredibly well to achieve both individual and team goals and I feel the positive contribution I make to the department and our customers each day. It is very rewarding knowing I come in every day to help our customers keep their policies in place by understanding the struggles they may be experiencing at the time.

Moving from Sales to Customer Care was a change that I am happy that I made as it has allowed me to continue to grow in the business, challenge myself by gaining new experiences within the company and most importantly,



the rewarding feeling helping our customers to keep their families protected during difficult times.”

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more

- State of the art building facilities including a dedicated & subsidised in office company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Zoo passes, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Who We Are

Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.

Apply Now

If this role interests you, we would love to hear from you!

📌 Customer Care Agent (Sydney)
🏢 Greenstone Financial Services
📍 Sydney