Your main responsibilities will include:

- Respond to customer inquiries providing clear, accurate information and resolving issues in a timely manner.
- Handling of online enquiries, inbound and outbound calls.
- Document customer interactions within the relevant systems with clear and concise notes.
- Ensure customer satisfaction through effective problem-solving.
- Engage and collaborate with team members to resolve customer cases and exceed the customer expectations.
- Follow all corporate policies and procedures to maintain quality and efficiency

Job Requirements:

- Previous experience in customer service call centre environment
- Strong communication skills, both written and verbal
- Ability to remain calm and professional in high-pressure situations
- Team player with a cooperative and proactive approach to problem-solving
- Excellent conflict resolution and problem-solving abilities
- Proficiency with MS Office and confidence across digital platforms.
- Organised and detail-oriented

📌 Customer Service (Sydney)
🏢 Geely Auto Australia
📍 Sydney