Technical Engineering Expert – Mainframe Technology & Environments

Services Australia (the agency) is at the frontline of government service delivery, supporting millions of Australians.

We are TDP | Secure and simple digital government services that Australian's trust.

Technology and Digital Programs Group (TDP) makes it simple for Australians to interact digitally with government with some of the largest and most complex ICT environments in Australia.

Our solutions are scalable, adaptable and position the Group as an industry leader. We operate cutting edge technology solutions critical to Australian citizens across major life events.

Working in TDP, the opportunities are great and varied, you can grow your capabilities and develop a well-rounded career in ICT and Digital.

Be part of a dynamic, supportive and collaborative work environment.

What we do

The Application Infrastructure branch is responsible for the provisioning and support of underlying applications and databases that support the agency’s critical services. This includes performing ongoing maintenance to ensure vendor support and stability, providing incident investigation and performance analysis using advanced monitoring solutions.

About the roles

We are recruiting across two technical roles:

- Mainframe technologies
- Environments / non-production platforms

ICT Technical Engineering Experts manage and maintain ICT platforms, including design, configuration, deployment, security and operations.

Technical Engineering Experts use deep platform knowledge to deliver reliable, secure and high-performing systems. They provide authoritative technical advice, support strategic direction and lead the management of complex technical environments.

At the EL1 level, the role operates with a high degree of independence, setting priorities, managing outcomes and influencing decisions in line with business objectives. The role leads staff, drives improvement and contributes to broader organisational outcomes.

Both roles require leadership and management skills.

- Lead a team to increase performance and engagement through coaching and capability development.




- Lead and evaluate operational practices to ensure continuous improvements; contribute to strategic planning.
- Effectively engage with, and communicate technical information to internal and external stakeholders with varying technical understanding and literacy.

Candidates may apply for one or both roles: Where applying for both, applicants should demonstrate relevant skills, knowledge and experience across each role.

The key duties of the position include:

Role 1: Mainframe technologies

- Lead the operation and maintenance of mainframe environments, including patching, upgrades and lifecycle management.
- Monitor system performance and capacity, and undertake tuning and optimisation to maintain stability and reliability.
- Manage and resolve complex incidents, including detailed problem analysis and root cause investigation.
- Provide expert advice on mainframe technologies and database environments, including system integration and connectivity.
- Support and manage technical change activities, ensuring minimal disruption and system integrity.

Role 2: Environments / non-production platforms

- Lead the build, configuration and ongoing support of non-production environments to enable development, testing and deployment activities.
- Manage environment availability, performance and reliability across multiple systems and platforms.
- Coordinate environment provisioning and readiness to support release, testing and integration activities.
- Establish and maintain environment management processes, standards and security controls.
- Identify and implement improvements to environment management practices to support efficient and reliable delivery.

Eligibility

- Security Clearance level required: Negative Vetting Level 1 (or ability to obtain and maintain)

In accordance with section 22(6) of the Public Service Act 1999,



Services Australia requires applicants to be Australian citizens to be eligible for employment with Services Australia.

An applicant’s suitability for employment with the agency will be assessed through a pre-employment screening process. This process includes but is not limited to a national police history check, referee checks, code of conduct check and an employment history integrity check.

Some positions within Services Australia may be required to work in settings where mandatory vaccinations are required. Staff in such positions will need to demonstrate that they meet the vaccination requirements or have a relevant exemption.

Notes

Services Australia’s workforce operates using an agile approach, and all staff should be prepared to redeploy to critical frontline functions as required. Should you need to redeploy as part of the agency’s surge workforce, all learning and development and technical/site leadership will be provided to you to enable you to undertake that work.

Getting to know the Services Australia

We are one of Australia’s largest public sector employers. We are located in every capital city and over 400 local, regional, and remote locations across Australia. Job opportunities in Services Australia can be right where you are or might be right where you want to be.We are looking for people who want to work with us to deliver a easy, helpful, respectful, and transparent experience for our customers. We offer diverse employment opportunities so you can plan to take your career anywhere you want to.We celebrate people with different cultural backgrounds and disabilities. We are also a leading employer of First Nations Australians and a Platinum tier LGBTQIA+ inclusive employer.When you work with us, you will be doing something that matters and be respected for the unique views and skills that you bring.What our people say about working with us:'It’s rare you find a job that provides such a direct link to the community''You can work for the same agency for your whole career but have the opportunity to work in many different roles''Highly supportive team and flexible working conditions where you can be at your best

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📌 Technical Engineering Expert – Mainframe Technology & Environments (Canberra)
🏢 Services Australia
📍 Canberra