Company Description Solar Power Nation is one of the largest solar companies in Australia, with a strong presence across the country reflecting a high level of customer trust. The company focuses on delivering clean, renewable energy solutions to residential and commercial customers.

Solar Power

Nation’s vision is to promote non-polluting sources of energy by offering reliable solar power systems at competitive rates. Team members contribute to a mission-driven environment that supports sustainability and long-term energy savings. The organization values customer satisfaction, ethical practices, and continuous improvement in solar technology and service.

Role Description The Customer Service Support Manager is a full-time, on-site role based in the Greater Melbourne And Sydney Area. This role oversees daily customer support operations, ensuring timely and effective responses to inquiries, service requests, and technical issues related to solar installations and products. The manager will lead and mentor a customer service team, set performance standards, and monitor metrics to maintain high levels of customer satisfaction.

Responsibilities include handling escalations, coordinating with technical and installation teams, optimizing support processes,



and implementing best practices to improve service quality. The role also involves reporting on customer feedback, identifying trends, and recommending solutions that enhance the overall customer experience.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and maintain high service standards.
- Candidates should possess skills in Customer Satisfaction to monitor feedback, drive improvements, and build long-term customer relationships.
- Candidates should possess Technical Support capabilities to understand solar products, troubleshoot basic technical problems, and coordinate resolutions with technical teams.
- Candidates should possess Analytical Skills to interpret customer data, track performance metrics, and identify trends that inform process improvements.
- Experience leading customer-facing teams in energy, utilities, or related industries is highly beneficial.
- Solid communication, problem-solving, and conflict resolution abilities are required.
- Proficiency with CRM systems and standard office software is preferred.
- Relevant tertiary qualification in business, management, or a related field is advantageous.

📌 Customer Service Support Manager (Sydney)
🏢 Solar Power Nation
📍 Sydney