Account Manager / CSM —

Location: Australia (Fully Remote)

Type: Contract | Mon–Fri The Role

We're hiring an Account Manager / CSM to own a book of 20+ client accounts inside a rapid-growing AI agency licensing program. This is a marketing agency AM role — you run the relationship, read the dashboards, flag risk before it becomes churn, and drive renewals and upsells. No hand-holding

What You'll Do

- Own 20+ client accounts end-to-end — onboarding, weekly check-ins, QBRs, renewals, and upsells
- Be the single point of contact for each client — you own satisfaction, retention, and growth
- Read and interpret paid media dashboards (Meta, Google Ads) — you speak CPL, CPA, and lead quality fluently
- Flag churn risk the moment signals slip — don't wait for the client to complain
- Drive upsells and expansion revenue across your book
- Run weekly client calls solo, post recaps, and keep Slack threads tight

What We're Looking For





- 2+ years as an Account Manager in a marketing / performance agency (not SaaS-only CSM)
- Has managed 20+ accounts at once — high volume, not 3–5 big logos
- Home services or real estate niche experience strongly preferred
- Can read a Meta / Google Ads dashboard and explain performance without coaching
- Comfortable on camera — you run client calls solo without a script
- Strong async communicator — Slack, Loom, structured updates
- Owns outcomes, not activities — won't hide behind "I sent the email"

Nice to Have

- Local lead-gen agency background (pay-per-appointment, home services, remodeling)
- Has personally saved a churning account — with a specific story and dollars attached
- Light GHL, Zapier, or automation experience
- Sales background — can rescue at-risk renewals with a consultative approach

📌 Customer Success Manager - Marketing (Australia)
🏢 License u0026 Scale
📍 Australia