Enterprise Customer Success Manager - Workflow Optimisation

Our client’s tool provides a reliable base for enterprise businesses to power core operational workflows every day. They’re expanding internationally and are looking to strengthen their team across the CSM function to ensure client satisfaction, retention, and expansion across our blue-chip enterprise accounts as it’s fundamental to their growth objectives.

On Offer: $130,000-170,000 + Super + Bonus The Prospect:

Our Client is looking to add a Strategic Customer Success Manager to own relationships across a portfolio of high-value enterprise accounts. You will serve as the primary strategic advisor to executive sponsors, ensuring continuous platform adoption, measurable business value, strong net retention performance and identifying expansion opportunities within the account base.

Key Responsibilities:

- Drive value realisation across a portfolio of enterprise clients in BFSI, Government, and Utilities, serving as their primary strategic advisor.
- Lead Executive Business Reviews (EBRs) to demonstrate measurable workflow efficiency improvements, operational cost reductions, and software ROI.
- Own key account health metrics, Net Revenue Retention (NRR), and contract renewal cycles.
- Partner with Enterprise AEs to identify, qualify,



and execute cross-sell and expansion opportunities within existing client accounts.
- Act as a direct liaison between clients and internal Product Management to help prioritise feature request roadmaps.

What you’ll bring:

- 3-5+ years of Customer Success Management or Strategic Account Management experience in B2B Enterprise SaaS.
- Proven track record of managing complex client portfolios with high Net Retention Rates (NRR).
- Familiarity with enterprise governance, compliance, and IT security requirements within enterprise sectors.
- Excellent presentation, facilitation, and relationship-building capabilities at the executive level.
- Data-literate mindset with experience utilising Customer Success platforms (e.g., Gainsight, ChurnZero, or equivalent).

What We Offer:

- Dedicated career growth framework into CS Leadership or Strategic Accounts.
- Flexible working policies and modern office environment.
- Extended parental leave and lifestyle benefits.

If you are eager to take ownership, push boundaries, and make a lasting impact within a rapidly evolving organisation, we encourage you to apply today! Click ‘Apply Now’ or alternatively, you can send your CV directly through to either [email protected] or [email protected].

📌 Customer Success Manager (Sydney)
🏢 Techium Consulting Group
📍 Sydney