AGL are looking for a Data and Insights Analyst to join the Optimisation team. You will support the delivery of key Customer Market Operations objectives across onshore and offshore teams. Working across a variety of projects, you'll lead transition and communication activities, including process documentation, training delivery, remediation support, and assessing operational impacts to back-office workflows.

You'll also play a key role in managing and enhancing digital customer channels, including Instant Messaging and Webchat, using data-driven insights to improve operational efficiency and customer experience. Partnering with stakeholders across the business, you'll proactively identify opportunities to streamline processes, reduce cost to serve, and drive continuous improvement through effective change implementation.

What you’ll be doing:

- Perform a range of data aggregation, data transformation, and insights, including documentation of procedures for data extract, cleansing and reporting including any underlying assumptions and methodologies to enable repeatable processes for data analysis
- Investigate data quality issues and take appropriate action to notify suppliers and other business areas for correction of source data.
- Deliver strategic analysis that results in value-add recommendations and perform ‘what-if’ scenario modelling to assess the impacts of changes and operational opportunities.




- Scope impacts on work volume due to projects and initiatives and communicate these in the required timeframes to our offshore delivery partners.

What you’ll bring:

- Experience working with SQL, Power BI, Python specially in database object design, query optimisation and stored procedures.
- Strong analytical and conceptual skills with the ability to provide valuable foresight from data in a timely fashion.
- Effective project management skills, with ability to coordinate delivery across concurrent small initiatives, managing and balancing the needs of each to realise full perks for the business
- Ability to build, collate and present meaningful reports (as directed) at a strategic management level and at an operational level.

If you are interested in this role or have any further questions, please submit your application or reach out to me directly.

At AGL, we offer a wide range of benefits including:

- Flexible working options including hybrid work.
- Discounts on energy, telcos and solar plans.
- Participate in Energise - our reward & recognition program.
- Access 20 weeks of paid parental leave for the primary carer.
- Access to an additional week of recharge leave per year.
- Play an active role in our diversity & inclusion initiatives.
- Novated leasing and Electric Vehicle subscriptions.
- Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location

📌 Data and Insights Analyst (Melbourne)
🏢 Agl
📍 Melbourne