About The Company

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group.

The Qantas

Group's main business is the transportation of customers and freight using two complementary airline brands – Qantas and Jetstar – operating regional, domestic, and international services.

About The Role

- Drive end-to-end customer experience initiatives that directly impact millions of journeys across the travel lifecycle
- Take ownership of high-profile programs, bringing customer-led ideas to life in a complex, operational environment
- 12-month, fixed-term role based at our Mascot Campus

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Reporting to the Product and Service Improvement Lead, the Delivery Manager – Customer Product &

Experience plays a key role in shaping and delivering initiatives across the end-to-end travel journey. This role leads the design, planning and execution of customer product enhancements spanning ground experience, airports, lounges, inflight, dining and fleet programs. You'll ensure all initiatives align to Qantas' customer promise, commercial priorities and brand standards, translating strategy into practical, scalable solutions that elevate the overall experience.

Working across Product, Customer, Operations, Commercial and Technology teams,



you will drive cross-functional delivery and ensure initiatives are successfully implemented and embedded. You'll focus on creating consistent, high-quality experiences across every touchpoint, while delivering measurable customer, operational and financial outcomes.

Essential Requirements

- Experience delivering initiatives with a focus on commercialisation, ROI and measurable business outcomes
- Highly adaptable with strong problem-solving, planning and prioritisation skills, able to navigate ambiguity and deliver in fast-paced environments

Perks / What We Offer You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. The Qantas employee benefits program offers amazing benefits, including access to resources for learning to better support your own and others' mental health, an interactive wellbeing app and a tailored nutrition plan.

How to Apply

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications close Monday 24 August.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

📌 Delivery Manager - Customer Product & Experience (Sydney)
🏢 Aviation Careers Australia
📍 Sydney