We're seeking an experienced Desktop Support Engineer for an initial 3-month contract based in North Ryde, supporting a busy corporate environment of approximately 500 users. This is a hands-on role suited to someone who enjoys resolving technical issues, providing excellent customer service and working across a broad range of end-user technologies.

Working within a Level 2 support team, you'll manage incidents and service requests through ServiceNow, providing both onsite and remote support to users across Australia and Recent Zealand. You'll troubleshoot hardware, software, connectivity and access issues, escalating more complex matters where required while maintaining a high level of customer satisfaction.

Key Responsibilities

- Provide Level 2 Desktop Support and End User Computing (EUC) services
- Manage incidents and requests through ServiceNow
- Support Microsoft desktop environments and end users
- Troubleshoot hardware, software, access and connectivity issues
- Deliver remote support across Australia and New Zealand
- Perform desktop deployments, break-fix support and general troubleshooting




- Escalate complex issues to infrastructure and application support teams
- Undertake occasional metro travel when required

What We're Looking For

- Previous Level 2 Desktop Support or EUC experience
- Strong Microsoft desktop support background
- Experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service abilities
- Ability to thrive in a fast-paced corporate support environment

What's on Offer

- Immediate start available
- Initial 3-month contract
- Full-time onsite role in North Ryde (5 days per week)
- Monday to Friday, 8:30am to 5:00pm
- Opportunity to support a large and diverse user base across ANZ

If you're an experienced Desktop Support Engineer who enjoys a hands-on support environment and can hit the ground running, we'd love to hear from you.

Apply now or contact me directly for a confidential discussion.

📌 Desktop Support (Sydney)
🏢 Data#3
📍 Sydney