About the Company

We're Welcome, a energetic, forward-thinking agency that invents better outcomes for people, brands and organisations through the power of creativity, strategy and technology. Our clients come to us to grow: smarter campaigns, sharper digital experiences, work that genuinely makes life better for the people it reaches.

About the Role

As a Digital Account Manager, you're the trusted link between our clients and our team. You own the day-to-day, keep projects moving, and turn client ambitions into clear, well-run digital work, across campaigns, websites, content, social, CRM and everything in between.

Responsibilities

- Own client relationships: be the day-to-day contact your clients rely on, building trust and keeping them genuinely happy with our work.
- Run great projects: manage timelines, scopes and budgets so work ships on time and on point, across digital campaigns, web, content, social and CRM.
- Write sharp briefs: translate what the client needs into clear, inspiring briefs that set our creative and dev teams up to do their best work.
- Keep everyone aligned: coordinate strategists, designers, developers and producers, smoothing the path and unblocking things before they become problems.
- Measure and report: track campaign performance against KPIs, make sense of the data, and present insights and next steps clients can act on.
- Grow accounts: spot opportunities to add value, expand what we do for existing clients, and lend a hand on new business pitches.
- Stay curious: keep on top of digital trends and tools, and bring fresh thinking to your clients and the team.

Qualifications





- A couple of years' experience in an agency or client-side account role, with a track record of delivering digital work clients love.

Required Skills

- Solid digital marketing know-how - think campaigns, web, social, content, SEO/SEM, analytics, CRM or e-commerce (you don't need all of them, but you're comfortable in this world).
- Excellent communication and relationship skills — you're calm, clear and genuinely good with people.
- Strong organisation and a cool head - you can juggle multiple projects, timelines and budgets without dropping the ball.
- A logical, planning-first brain - that breaks big challenges into clear, doable steps.
- Collaboration, integrity and curiosity baked in — and a growth mindset that wants to keep getting better.

Preferred Skills

- Experience across B2C, B2B or major consumer brands.
- Familiarity with tools like ClickUp, HubSpot, Salesforce or similar.
- A positive, can-do attitude and a real enthusiasm for great work.

Pay range and compensation package

$90,000 – $120,000 + super (based on experience)

Equal Opportunity Statement

Welcome is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Sound like you?

If you're excited about delivering exceptional client service, running great digital work and inventing better outcomes through creativity and technology, we'd love to hear from you.

Send us your resume and a short cover letter telling us about your relevant experience and why Welcome feels like the right fit.

No recruiters, please.

📌 Digital Account Manager (Sydney)
🏢 We Are Welcome
📍 Sydney