Electro-Mechanical Engineer (ATM & Self-Service Technologies)

About the Role

We are seeking an experienced Electro-Mechanical Engineer to provide technical support, diagnostics, incident management, and operational assistance across a large network of ATMs and self-service technologies.

Working closely with the ATM Monitoring and Field Services teams, you will be responsible for investigating and resolving escalated technical incidents, supporting field technicians, managing parts requirements, and troubleshooting hardware, software, operating system, and network-related issues.

This role is ideal for someone with a background in ATMs, gaming machines, self-service kiosks, ticketing systems, printers, cash handling equipment, or other electro-mechanical technologies who enjoys complex fault-finding and technical problem-solving.

Key Responsibilities

- Provide Level 2 technical and operational support for ATM and self-service technology platforms.
- Diagnose and resolve escalated incidents from monitoring and support teams.
- Support Field Service Technicians with advanced troubleshooting and technical guidance.
- Analyse and resolve hardware, software, networking, operating system, and electro-mechanical faults.
- Coordinate parts management and replacement activities.
- Investigate recurring issues and identify root causes.
- Assist in maintaining high system availability and service performance.
- Develop and maintain technical documentation and support procedures.
- Collaborate with field operations, technical services, and internal stakeholders to ensure timely incident resolution.

About You

Essential Experience

- Experience in an Electro-Mechanical Engineer,



Technical Services Engineer, Technical Operations Engineer, Field Service Engineer, or similar role.
- Robust diagnostic and fault-finding skills across electro-mechanical systems.
- Experience supporting field-based service teams and technicians.
- Ability to troubleshoot hardware, software, operating systems, and network-related issues.
- Excellent problem-solving and stakeholder communication skills.

Highly Regarded Experience

Experience working with or supporting:

- ATMs
- Self-Service Kiosks
- Self-Service Checkout Systems
- Poker Machines
- Electronic Gaming Machines (EGMs)
- Virtual Gaming Machines
- Roulette or Horse Racing Systems
- Ticketing Systems
- Cash Handling Equipment
- Currency Exchange Machines
- Corporate Print Solutions
- Other electro-mechanical or transaction-processing equipment

Industry Experience We Value

Candidates from organisations such as the following will be highly regarded:

- NCR
- Diebold Nixdorf
- Armaguard
- Linfox
- Banktech
- Consillion
- Amteck
- Prosegur
- Cardtronics
- Syncreon
- Other ATM, gaming, cash management, kiosk, or self-service technology providers

Why Join Us?

- Work with industry-leading ATM and self-service technologies.
- Support a critical national technology network.
- Collaborate with experienced technical and field service professionals.
- Exposure to a diverse range of electro-mechanical, software, hardware, and networking technologies.
- Ongoing career development and growth opportunities.

If you have a background in ATM technology, gaming systems, self-service equipment, or electro-mechanical engineering and enjoy solving complex technical problems, we'd love to hear from you.

📌 Electro Mechanical Engineer (Sydney)
🏢 ScaleUp Technologies
📍 Sydney