- Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies - Delivering onsite and remote support while meeting agreed service levels and customer expectations - Managing incidents, requests and service activities through ServiceNow - Administering Microsoft 365 environments and supporting user access, accounts and workplace productivity services - Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management - Troubleshooting and supporting Windows 11 endpoint environments - Assisting with Entra ID (Azure AD) user and device management activities - Managing device deployment, asset lifecycle and hardware replacement activities - Building strong relationships with customer stakeholders and end users - Identifying service improvement opportunities and contributing to continuous improvement initiatives Requirements - Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment - Strong Microsoft 365 administration and user support experience - Hands-on experience with Microsoft Intune endpoint management and modern device management practices - Solid Windows 11 troubleshooting and support skills - Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts - Experience supporting endpoint security, compliance and device management policies - ServiceNow or similar ITSM platform experience - Excellent customer service,



communication and stakeholder engagement skills - Experience supporting enterprise end-user environments - ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded - Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous Core Competencies Demonstrates expertise in providing Level 1 and Level 2 technical support, particularly in Microsoft 365 administration, Windows 11 troubleshooting, and Microsoft Intune endpoint management. Strong focus on customer service, incident management, and continuous improvement in IT support environments. Highest-signal resume keywords - Level 1 And Level 2 IT Support - Microsoft 365 Administration - Microsoft Intune Endpoint Management - Windows 11 Troubleshooting - ServiceNow Experience ATS Optimization Keywords Hard Skills - Technical Support - Incident Management - User Support - Endpoint Management - Device Management - Troubleshooting - Compliance Policies - Asset Lifecycle Management - Hardware Replacement - Service Improvement Soft Skills - Customer Service - Communication - Stakeholder Engagement Certifications & Qualifications - ITIL Foundation - Microsoft Certifications Industry Keywords - Managed Services - Endpoint Security - Identity Management - Corporate IT Support - Continuous Improvement Tools & Technologies - Microsoft 365 - Microsoft Intune - ServiceNow - Windows 11 - Entra ID (Azure AD)

📌 End User Services Engineer – Intune MDM, Kandji (Melbourne)
🏢 Jobtailor
📍 Melbourne