Engineering Manager - Pega Platform Support (Sydney)

Engineering Manager - Pega Platform Support (Sydney)

19 Aug
|
Virtusa Consulting u0026 Services
|
Sydney

19 Aug

Virtusa Consulting u0026 Services

Sydney

Role: Engineering Manager – Pega Platform & Application Support

Experience: 12–18+ years overall, with 5+ years in Pega leadership/support

Key Responsibilities

● Lead Pega engineering and L2/L3 platform support teams.

● Own production stability, availability, performance and SLA adherence.

● Manage major incidents, technical escalations, RCA and problem management.

● Provide technical leadership for Pega Platform, application integrations, deployments and upgrades.

● Drive automation, operational excellence and reduction in recurring incidents/MTTR.

● Partner with architecture, DevOps, cloud, infrastructure and business teams.

● Mentor engineers and build a high-performing technical support organization.

Required Skills

● Robust Pega Platform/PRPC experience.

● Pega production and platform support experience.

● Pega application architecture and troubleshooting.

● L2/L3 support and ITIL processes.

● SQL, APIs/integrations and performance troubleshooting.

● CI/CD, cloud and deployment experience is preferred.

● Strong stakeholder management and people-leadership skills.

● Pega CSA/CSSA certification preferred.

Pay: $100,000.00 – $150,000.00 per year

Work Location: In person

📌 Engineering Manager - Pega Platform Support (Sydney)
🏢 Virtusa Consulting u0026 Services
📍 Sydney

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