Estates Administrator

Guide Dogs Victoria | Kew | Part-Time | Permanent | On-Site

Help turn gifts in Wills into lasting impact

About Us For nearly 70 years, Guide Dogs Victoria has been breaking down barriers so people can live life without limits. We place our clients at the centre of everything we do, ensuring their goals, preferences and lived experience shape every stage of the service journey.

Our highly trained dogs and specialist services support people living with low vision, blindness, disability, PTSD and other complex needs to build independence, capability, and confidence.

About the Role

You will manage estate matters from initial notification through to receipt and finalisation of Guide Dogs Victoria's entitlement, including maintaining accurate estate records, reviewing and coordinating estate documentation, monitoring the progress of estates and liaising with executors, solicitors, trustees and other relevant parties.

About You

You are highly organised, detail focused and comfortable managing sensitive legal and financial information. You can confidently manage multiple estate matters at different stages, communicate professionally with legal and other stakeholders, and know when an issue requires follow-up or escalation.

Key Skills & Experience you will bring:

- Demonstrated experience in estate administration, legal administration, trustee services or a closely related field.
- Experience managing deceased estate matters and associated legal and financial documentation.
- Experience using database, CRM or case management systems.
- Experience within the not-for-profit sector or administering charitable bequests would be highly regarded.
- Strong understanding of deceased estate administration processes.




- Excellent organisational skills and exceptional attention to detail.
- Ability to manage a portfolio of estates at different stages of administration and proactively progress outstanding matters.
- Ability to interpret Wills, probate documentation, estate accounts and other estate-related documentation.
- Strong written and verbal communication skills.
- Sound numerical skills and the ability to review and reconcile estate financial information.
- Ability to identify issues, discrepancies and potential risks and escalate them appropriately.
- High level of discretion and ability to manage sensitive and confidential information.
- Robust stakeholder management skills and confidence dealing with legal and professional representatives.
- Ability to manage competing priorities and work independently.
- Commitment to continuous improvement and service excellence.

Important

We are an equal opportunity employer committed to providing a work environment that embraces and values diversity, equity, inclusion and accessibility. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities including low vision or blindness, people from CALD and LGBTQIA+ communities, and people of all ages.

We are committed to making reasonable workplace adjustments and supporting candidates through the recruitment and selection process. Please contact our team at [email protected] if you require any adjustments.

For further information please contact [email protected].

We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation.

Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination.

Guide Dogs Victoria is a Child Safe organisation.

📌 Estates Administrator (Melbourne)
🏢 Guide Dogs Victoria
📍 Melbourne