Experienced Medical Receptionist in Busy Paediatric Practice

Ear Nose Throat Newcastle - Charlestown NSW

Are you an organised, friendly and people-focused person who thrives in a busy environment?

Newcastle Health Enterprise is looking for a full time Medical Receptionist to join our friendly, family-orientated team in Charlestown.

We are a busy paediatric medical practice providing a range of specialist services to children and their families. Our days are fast-paced and varied, with high-volume patient interaction, administration and problem-solving balanced by a supportive team environment and a great workplace culture.

This is a role where you will always be kept busy - no two days are exactly the same!

About you

The successful applicant will be someone who:

- Is reliable, punctual and takes responsibility for their work
- Has excellent customer service and communication skills
- Is kind, compassionate and genuinely enjoys helping people
- Is confident and comfortable interacting with children, parents and medical professionals
- Is computer savvy and comfortable learning new software and systems
- Has exceptional attention to detail and takes pride in getting things right
- Is highly organised and able to manage competing priorities
- Has excellent time-management skills and works efficiently
- Is a keen problem solver and troubleshooter
- Can use initiative and doesn’t need to be told what to do at every step
- Works well as part of a team and is happy to jump in and help wherever needed
- Is ethically and morally sound, trustworthy and professional
- Is comfortable working in a busy paediatric medical environment




- Takes pride in providing a positive experience for every patient and family who walks through our doors

What you'll be doing

Your role will be varied and will include:

- Welcoming and assisting patients and families
- Answering phones and responding to patient enquiries
- Booking and managing appointments
- Processing referrals and patient paperwork
- Patient billing and payments
- Managing emails and day-to-day correspondence
- Communicating with GPs, specialists and other healthcare providers
- Maintaining accurate patient records
- Managing recalls, follow-ups and administrative tasks
- Supporting our doctors, nurses and allied health team
- Problem-solving and troubleshooting throughout the day
- General reception and administrative duties

Why join us?

We genuinely believe that a great team makes a great workplace.

We are a close-knit team who work hard, support each other and have plenty of fun along the way. We value kindness, teamwork, reliability, initiative and a good sense of humour.

You will be joining a workplace where your contribution matters, where everyone pitches in, and where we take pride in providing a high level of care and service to our patients and their families.

If you are looking for a role where you can stay busy, be part of a great team and make a difference to the experience of children and their families, we'd love to hear from you.

The details

Position: Full-time Medical Receptionist
Location: Charlestown, NSW
Hours: Full-time, Monday-Friday
Industry: Paediatric Specialist Healthcare

Previous medical reception experience will be highly regarded, however, the right person and the right attitude are just as important to us as experience.

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📌 Experienced Medical Receptionist in Busy Paediatric Practice (New South Wales)
🏢 Ear Nose Throat Newcastle
📍 New South Wales