- Salary Package: From $81,323 - $87,648 p.a. (HEW 4), plus 17% superannuation and annual leave loading
- Appointment type: Full-time, continuing
- Onsite at Macquarie University, Wallumattagal Campus, North Ryde

Be the welcoming first point of contact that helps students feel seen, safe and connected to the support they need.

Every student journey has moments that matter, and often the first person a student meets shapes how supported they feel from that point on. As a Student Support Assistant within our Student Wellbeing team, you will be that reassuring first point of contact for many students seeking assistance, providing professional reception, concierge and administrative support across multiple channels in an efficient, welcoming and trauma-informed environment.

This role places you at the heart of a team dedicated to student experience, wellbeing, accessibility and belonging. You will help students navigate University services, respond to enquiries, undertake initial triage in accordance with established risk protocols, and connect students with specialist staff so they can access the right support at the right time.

If you enjoy working with people, take pride in delivering exceptional service, and want your work to make a genuine difference in students' lives, this is an chance to make a meaningful impact within a values-led community.

*** Please note this is a student-facing role that requires working full-time on site.

About the Role

Reporting to the Manager, Care and Welfare, you will support the day-to-day operations of Student Wellbeing and help keep frontline services running smoothly. Your day-to-day responsibilities will include:





- Providing student-facing, phone and email reception services, and managing frontline enquiries in a welcoming, trauma-informed manner.
- Undertaking initial triage in accordance with established risk protocols.
- Assisting students with CARE form submissions and Accessibility registrations and guiding them to connect with appropriate university services and specialist staff.
- Delivering reception support to the Accessibility team across our Student Wellbeing offices (12SW and 18WW), including co-location as required.
- Responding to, or appropriately escalating, queries about Student Wellbeing and its activities.
- Gathering and organising data on the utilisation of support services and assisting with billing and accounts.
- Providing support to and setting up recent Student Wellbeing staff, and contributing to improvements in administrative systems, processes and procedures, while complying with relevant EEO and WHS requirements.

About Us

This role sits within the Office of the Pro Vice Chancellor, Dean of Students, which is responsible for student support services and the broader student experience including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct, and Student Wellbeing Services.



Joining our team means contributing to a community where student care and wellbeing are at the centre of everything we do.

About You

You are a service-focused professional who enjoys helping people and thrives in a busy environment where no two days are the same. You bring a calm, approachable manner, an eye for detail, and the ability to handle sensitive situations with care and discretion. You value being part of a purpose-driven team and are motivated by making university life easier for students.

Selection Criteria

- A qualification or equivalent experience in administration, customer service, business or a related discipline.
- Knowledge of customer service and/or administration processes and associated policies.
- Capacity to contribute to continual improvement and transformation initiatives in student support services.
- Experience undertaking complex administration functions within tight deadlines.
- Familiarity with key student support functions.
- Ability to build and maintain effective partnerships with key internal and external stakeholders.
- Demonstrated high-level proficiency in PracSuite and Microsoft Outlook, including efficient management of clinical/practice workflows, scheduling, correspondence, and calendar coordination is desirable.

***The successful candidate will be required to complete a Police Check and hold a valid Working with Children Check prior to commencing employment.

Applications Close: Sunday 30 August 2026 at 11:59 p.m. (AEST)

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. S

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📌 Student Support Assistant (New South Wales)
🏢 mq
📍 New South Wales