About the role

Tonitto Continental Cakes is seeking a Front of House Bakery Assistant to join our team on a full-time basis. Based in Wollongong, NSW, this is an exciting opportunity to become a key part of our retail operations and customer-facing team. In this role, you will be the face of our bakery, creating memorable experiences for our customers whilst supporting the smooth running of our front-of-house operations.

This position is integral to our mission of delivering exceptional service and maintaining the high standards that our customers expect from Tonitto Cakes.

Key responsibilities

- Greeting customers warmly and providing friendly, attentive service at the counter
- Processing customer transactions accurately using our point-of-sale system
- Displaying and promoting our bakery products in an appealing and hygienic manner
- Barista skills required to produce consistant, quality beverages
- Handling cash and card payments, ensuring accuracy and security at all times
- Maintaining a clean, organised and welcoming retail workplace
- Assisting customers with product selection and answering questions about our offerings
- Restocking shelves and displays throughout the day
- Supporting the preparation and presentation of bakery items for sale
- Following food safety and health and hygiene protocols
- Providing feedback to management regarding customer preferences and product performance

What we're looking for

- Excellent customer service skills with a friendly, approachable demeanour
- Strong communication abilities and a genuine passion for helping customers
- Reliability and punctuality, with a commitment to consistent attendance
- Ability to work efficiently in a fast-paced retail environment




- Basic numeracy skills and competence with handling cash and electronic transactions
- A keen eye for detail and pride in maintaining a tidy, professional workspace
- Flexibility to work various shifts, including early mornings and weekends as required
- Physical capability to stand for extended periods and lift moderately heavy items
- A willingness to learn and adapt to new processes and procedures
- Previous retail or customer service experience is desirable
- Genuine applications only

About us Tonitto Cakes is a cherished local bakery dedicated to crafting authentic, high-quality baked goods that delight our community. With a commitment to excellence, tradition and customer satisfaction, we have established ourselves as a valued destination for those seeking exceptional bakery products. Our team is passionate about what we do, and we pride ourselves on creating a warm, welcoming environment where both customers and staff feel valued.

What we offer

- A full-time position with stable, ongoing employment
- A supportive and friendly work environment where you'll be part of a close-knit team
- Competitive hourly rates and fair employment conditions

- Opportunities to develop your skills in retail and customer service
- Staff discounts on our delicious bakery products
- Training and support to help you succeed in your role
- A flexible approach to scheduling where possible

Apply now If you're enthusiastic about delivering excellent customer service and would like to join the Tonitto Cakes team, we'd love to hear from you. Please submit your application including a brief cover letter and your contact details.

Join us and become part of a bakery where quality, tradition and customer care come first.

📌 Front of House Bakery Assistant Full Time (Wollongong)
🏢 Tonitto Continental Cakes
📍 Wollongong