Quality, Compliance & Aged Care Specialist

The Quality, Compliance & Aged Care Specialist is responsible for leading quality and operational excellence across the organisation's Support at Home program. The role is the organisational subject matter expert for My Aged Care and provides expert advice, coordination and oversight of participant reviews, funding requests and regulatory processes. Working collaboratively with Case Managers, Operations Managers, Finance, Clinical and Quality teams, the position ensures participants receive timely access to funding and services while maintaining compliance with the Aged Care Act, Strengthened Aged Care Quality Standards and organisational policies. The role is equally focused on quality assurance, continuous improvement, reporting, stakeholder engagement and governance, ensuring that systems, documentation and operational practices support safe, compliant and high-quality participant outcomes.

Key responsibilities

Manage all My Aged Care referrals, reassessments and Support Plan Reviews

Coordinate funding review requests, urgent reassessments, End of Life Pathway, Restorative Care and Assistive Technology/Home Modification applications

Monitor all outstanding requests and proactively follow up assessors and external stakeholders





Maintain accurate participant information within My Aged Care systems

Review participant documentation to ensure compliance before submission

Undertake quality reviews of assessments, care plans and supporting evidence

Identify quality risks and implement corrective actions

Monitor compliance with organisational procedures and regulatory requirements

Provide expert advice to Case Managers and operational leaders

Develop and maintain dashboards for reviews, approvals, waiting times, funding requests and quality indicators

About you

Demonstrated experience in Support at Home, Home Care Packages or My Aged Care

Strong understanding of the Aged Care Act, Strengthened Quality Standards and aged care funding pathways

Experience in quality, compliance or governance within health or aged care

Excellent communication, stakeholder engagement and relationship management skills

Highly developed analytical, reporting and dashboard management skills

Advanced Microsoft Office skills, particularly Excel

Ability to work independently, manage competing priorities and meet deadlines

Strong attention to detail with excellent written documentation skills

Collaborative and approachable

Solutions-focused with robust problem-solving skills

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📌 Quality, Compliance & Aged Care Specialist (City of Sydney)
🏢 seek.com.au
📍 City of Sydney