Mo's Knox City is part of Mo's Mobiles, one of Australia's largest independent Vodafone franchise networks, with around 34 stores nationally. We are guided by one principle: Customer First, People Always. Every person who walks into our store is looked after by a Trusted Advisor — someone who listens first, understands what the customer actually needs, and recommends the right solution with complete transparency. We back that up by looking after our people just as well: real training, real coaching, and a genuine pathway to grow.

About the role

As a Sales Assistant you are the first person our customers meet and the face of our store. You are not there to push products — you are there to be a Trusted Advisor who understands what each customer needs and matches them to the right solution. We will train you in CARE, our four-step approach to every customer conversation.

In this role you will:

CONNECT — welcome every customer within 30 seconds and make them feel genuinely valued

ASSESS — ask great questions to understand the customer's device, plan, household and how they really use their service

RECOMMEND — confidently recommend the right plan, handset, accessories and protection, and be upfront about price and term

ENGAGE — complete the sale properly so the customer walks out working, with accurate notes and paperwork every time

Sell mobile phone services, handsets, accessories, protection and prepaid recharge

Explain product features, plans, pricing and contract terms clearly and honestly





Complete point-of-sale transactions and the associated administration accurately

Record accurate activity notes for every customer interaction

Follow all Mo's Mobiles, TPG/Vodafone and industry compliance requirements, including identity verification and the Telecommunications Consumer Protections (TCP) Code

Keep the store presentation-ready, replenish stock and support stocktake

Open and close the store, secure cash and reconcile EFT

Work safely and follow WH&S; procedures at all times

About you

We hire for attitude and train for skill. You will be a excellent fit if you have:

A genuine interest in people — you would rather solve a problem than close a deal

Curiosity about technology and telecommunications

Confidence using computers and point-of-sale systems

Availability across a retail roster, including evenings, weekends and public holidays

Previous retail or customer service experience (highly desirable, not essential)

What we offer

Hourly rate of $28.89 – $29.45 (Adult rate 21+yrs) depending on employment type and experience

Penalty rates for evenings after 6pm, weekends and public holidays

Sales incentives on top of your base rate

Full CARE sales training, product training and ongoing in-store coaching

Recognition through our WOW Factor program, which rewards customer experience — not just volume

Hands-on access to the latest devices and technology

We welcome applications from people of all backgrounds and experiences.

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📌 Sales Assistant — Mobile & Technology (Melbourne)
🏢 Mo's Mobiles
📍 Melbourne