Empire Office Furniture is Queensland's leading office furniture retailer servicing many high-profile corporate organisations, government departments, local and regional business customers. This Australian owned and operated company has a excellent reputation in successfully providing quality workstations, seating and furniture for over 40 years.We operate eight retail stores across Queensland andNSW.

The role:

We are seeking a customer-focused, detail-oriented Customer Service Representative to join our Wooloongabba team, specialising in responding to customer enquiries, administration tasks and ensuring the showroom is maintained to company standards, to ensure a positive customer experience.

You’ll be joining a dynamic, talented, and supportive team that thrives on collaboration, problem-solving, and delivering the best outcomes for our customers. We share ideas freely, celebrate wins together, and are always looking for ways to improve and grow as a team.

The position is a part-time role of 32 hours per week. Working days and times will be negotiated with the right candidate in line with operational business needs.

Key responsibilities

- Provide exceptional customer service based on your product and industry knowledge.
- Preparing accurate and competitive quotes based on customer needs.
- Processing orders and ensuring all details are correct before dispatch.
- Liaising with suppliers, warehouse, and delivery teams to ensure smooth order fulfilment.




- Following up on quotes to convert opportunities into sales.
- Maintaining accurate customer records in our CRM system.
- Providing product information, availability, and delivery timelines to customers.
- Supporting the sales team with administrative and service tasks.

All about you

- Customer-focused - passionate about delivering outstanding service and building relationships.
- Organised & detail-driven - able to manage multiple tasks without missing the small stuff.
- Tech-savvy - comfortable using CRM systems, email, and Microsoft Office.
- A strong communicator - clear, friendly, and professional in both written and verbal communication.
- Proactive - able to follow up leads, resolve issues, and take ownership of tasks.

Preferred experience:

- Previous experience in a customer service, sales support, or admin role (ideally in retail, eCommerce, or similar).
- Exposure to quoting and order processing.
- Knowledge of office furniture products is a bonus but not essential - full training will be provided.

What we offer:

- A dynamic, safe and supportive work environment.
- Work/Life Balance.
- Comprehensive training to help you succeed.
- A company that values its workforce.
- Opportunities to work with a variety of corporate and government clients.
- Potential for growth and advancement within a leading Australian office furniture company.

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📌 Customer Service Representative (Brisbane)
🏢 Empire Office Furniture
📍 Brisbane